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No signal

Runner
Posts: 1
Post 1 of 101
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No signal

I have got home to find no signal on my sky+hd box. I have been looking online for a help telephone number to ring and ask what to do and can't find one. I have also tried the sky.com/nosignal which hasn't worked.

Has anyone got a service telephone number before I chuck it out the window???
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Staff
Posts: 7,551
Post 2 of 101
180,233 Views

Re: No signal

Hi Lue+W,

 

Welcome to the forum Smiley Happy

 

I know that you have tried some troubleshooting steps for "No Satellite Signal", can you try the steps on this page and let us know how you get on.

 

If this doesn't work, can you let us know if you have any warranty on the equipment that you can use for a service call?

 

Thanks,

Anne
Community Coordinator
Take a look at the latest exclusive Sky customer offers

Runner
Posts: 2
Post 3 of 101
176,223 Views

Re: No signal

You surely have customer services number?

Oracle
Posts: 34,144
Post 4 of 101
176,183 Views

Re: No signal

Contact numbers for Sky are here.

Runner
Posts: 2
Post 5 of 101
176,157 Views

Re: No signal

Try. 08442414141

New Viewer
Posts: 1
Post 6 of 101
175,371 Views

Re: No signal

No satellite signal don't know what to do ?
Oracle
Posts: 62,248
Post 7 of 101
175,368 Views

Re: No signal


milliemoo123 wrote:
No satellite signal don't know what to do ?

 

http://diagnostics.sky.com/no-satellite-signal

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New Viewer
Posts: 1
Post 8 of 101
145,728 Views

Re: No signal

I have no satelite

Oracle
Posts: 34,144
Post 9 of 101
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Re: No signal

See the post immediately above yours.

Viewer
Posts: 1
Post 10 of 101
144,403 Views

Re: No signal

 


milliemoo123 wrote:
No satellite signal don't know what to do ?

I have tried taking the card out and putting it back in still no signal what can I do?


Oracle
Posts: 34,144
Post 11 of 101
144,248 Views

Re: No signal

Follow the link in message 7 above.

Director of Photography
Posts: 3,137
Post 12 of 101
143,382 Views

Re: No signal

With current weather conditions don't forget to ensure your dish and LNB are free of snow. It's an excellent signal attenuator!
Still a victim of bureaucracy!


AvoriazSkier.Sky Customer ⚡ DRX895 (2TB x 3) ⚡ Full Package + MultiRoom HD ⚡ BT Infinity 2
Runner
Posts: 4
Post 13 of 101
142,963 Views

Re: No signal

My sky dish is 3 foot up in the air on my roof and have no signal as its covered in snow what can I do

Oracle
Posts: 62,248
Post 14 of 101
142,892 Views

Re: No signal


Karenandpaddy wrote:
My sky dish is 3 foot up in the air on my roof and have no signal as its covered in snow what can I do


Sadly I don't think there is much you can do. You can use Sky Go in the meantime to watch some TV:

 

www.skygo.com

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Runner
Posts: 1
Post 15 of 101
142,719 Views

Re: No signal

hi i had no signal and have just been out and cleaned the snow of dish and signal is back,

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