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No Phone Activation on Agreed date, why?

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Runner
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No Phone Activation on Agreed date, why?

Hello,

 

I have done the home move. I have THREE letters from Sky, confirming that my new land-line (and Broadband) would be installed on January 4, 2012. It is now January 5, 2012 and when I pick up the hand set I am getting a continuously busy signal and, obviously, no broadband connection. Due to the high winds on January 3, I have no signal on my mobile phone, thus I cannot call you and you cannot call me. Can you please e-mail me to advise ASAP, my account number is [removed). You should be able to get my e-mail address from my account information. This is VERY frustrating and I would appreciate a speedy activation of the land-line.

 

Many Thanks

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Staff
Posts: 7,551
Post 2 of 2
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Re: No Phone Activation on Agreed date, why?

Hi JamesC77, 

 

As this is your first post with the forum I would like to welcome you to community. 

 

I have found this link which may be able to resolve this issue for you. If not, can you get in contact with us so we can look into this further. 

 

Thanks, 

Anne
Community Coordinator
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