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New sky go app not working on iPad mini

Runner
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Post 1 of 33
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New sky go app not working on iPad mini

I upgraded to the new sky go app. It doesnt show anything under the 'on now' tab, so I can no longer watch any live channels. was working fine this morning on the old app. I can still watch any of the on demand movies etc. 

 

Seems to be a serious problem with the new app? 

 

I have tried reinstalling the app 4 times already and this does not help.

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Researcher
Posts: 8
Post 2 of 33
2,429 Views

Re: New sky go app not working on iPad mini

This is the same problem I am experiencing on the regular iPad.

No channels under 'on now'
Runner
Posts: 1
Post 3 of 33
2,429 Views

Re: New sky go app not working on iPad mini

I have exactly the same issue on an iPad mini - the app loads, then sits with nothing listed in the left hand pane and "loading" in the right pane...

 

 

Viewer
Posts: 3
Post 4 of 33
2,382 Views

Re: New sky go app not working on iPad mini

Ipad mini user as well same issue.
Runner
Posts: 1
Post 5 of 33
2,382 Views

Re: New sky go app not working on iPad mini

i am having the same problem as this on my iPad. It worked this morning but ever since the update, it's stopped working. It's not working on my phone now I'm in the house on Wi-fi. It worked on 3G earlier !!
Viewer
Posts: 3
Post 6 of 33
2,360 Views

Re: New sky go app not working on iPad mini

Not done anything,but the channels have loaded on the ON NOW tab but when I click on the channel listings nothing loads in.
Runner
Posts: 6
Post 7 of 33
2,350 Views

Re: New sky go app not working on iPad mini

Same here, that's great Sky. Away for the evening in a hotel without Sky Sports. What to do now!!! GET THIS FIXED iPad 2 iOS 6.01
Researcher
Posts: 8
Post 8 of 33
2,346 Views

Re: New sky go app not working on iPad mini

The cynic in me says Sky a hoping we will 'upgrade' to Extra and cream even more money off us for services we already pay for!
Researcher
Posts: 8
Post 9 of 33
2,344 Views

Re: New sky go app not working on iPad mini

The cynic in me says Sky a hoping we will 'upgrade' to Extra and cream even more money off us for services we already pay for!
Staff
Posts: 3,656
Post 10 of 33
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Re: New sky go app not working on iPad mini

Hi All,

 

Thanks for taking the time to post and make us aware of this.

 

There is currently an issue with Sky Go on iOS that is currently being investigated.

 

Please accept our apologies for any inconvenience caused by this. As soon as there is an update we will post to keep you informed.

 

Thanks,

Researcher
Posts: 4
Post 11 of 33
2,276 Views

Re: New sky go app not working on iPad mini

Yeah that's just great. I was about to settle down and watch the game on the iPad. "Believe in better" very good. Nearly £100 a month in subscription fees and all we get is an apology.
Runner
Posts: 6
Post 12 of 33
2,217 Views

Re: New sky go app not working on iPad mini

Couldn't have put it better myself. I had a call from virgin last week. I think I will call them as they can offer my a 1TB box, fibre bb, multiroom and even most of Sky packages, well at least the ones I watch. All for £30 less per month and when I speak to sky about upgrading my equipment all I get is charged full price!!! What about some support for long standing customers. Come on sky call me (you have all my detsils) and do me a deal otherwise my £1200 a year is going elsewhere!!!
Retired Staff Member
Posts: 3,055
Post 13 of 33
2,189 Views

Re: New sky go app not working on iPad mini

Hi JohnD22,

 

Thank you for your post.

 

We do understand our customer's frustration as a result of this service going down at present and as my colleague has stated above, our aim is to have this put right as quickly as we possibly can.

 

There is nothing further we can do at this stage other than apologise for the inconvenience caused.

 

Thanks

Runner
Posts: 2
Post 14 of 33
2,148 Views

Re: New sky go app not working on iPad mini

Why not "upgrade" is back to the old app in the App Store so we can at least watch stuff???
Runner
Posts: 1
Post 15 of 33
2,117 Views

Re: New sky go app not working on iPad mini

Roll back the update to previous version on App Store!
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