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Occasional Visitor
callumbm
Posts: 2
Registered: ‎19-06-2011
Accepted Solution

New Sky GO service to exclude vital services on phones and tablets?

I was excited to hear about Sky Go replacing Sky Player. I thought the principle behind it was simple enough, combining live channel streams and VOD under one package that could be accessed by any device. But unfortunately it seems Sky has chosen to omit key services from what would seem like the most beneficial devices to run such a package from: phones and internet tablets. From this PDF it seems that the only services the owner of a tablet or phone will receive from Sky GO is the ability to stream Sky News, or sports if you have that package. I was wondering if someone could shine some light on this. Am I interpreting the chart correctly? If so, why has Sky chosen not to allow its customers to access live streams of premium channels or VOD on phones or tablets? It seems pretty useless totally rebranding Sky Player if you're not going allow your customers to use it on increasingly common and more convenient devices...

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Community Coordinator
Robert
Posts: 7,721
Registered: ‎08-12-2010

Re: New Sky GO service to exclude vital services on phones and tablets?

Hi callumbm, 

 

Thanks for your feedback regarding this, there are plans to add more channels to the mobile devices in the future however this is dependant on the necessary rights with the content holders being obtained which may take time.

 

I'm afraid we have no more information relating to your query on the lack of VOD on mobile devices, since this is not available on these devices with Sky Mobile TV there is no loss or change at present with the transition to Sky Go however again it may be a case that agreements may need to be obtained from content holders.

Robert
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Occasional Visitor
callumbm
Posts: 2
Registered: ‎19-06-2011

Re: New Sky GO service to exclude vital services on phones and tablets?

I don't feel at the minute that I'm getting good value from Sky, especially movies, particularly when services such a LoveFilm provide on demand access to a huge catalog for almost half the cost and over a variety of devices. But thank you for your speedy and informative reply, I'll be sure to stick with Sky if what you say about more channels being added to Sky Go on tablets in the near future comes true.

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Frequent Visitor
tug124
Posts: 10
Registered: ‎08-11-2010

Re: New Sky GO service to exclude vital services on phones and tablets?

The new sky go service only appears to be available on pc , Iphone or Ipad.  Will it be coming to Android Phones ?

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Super User
caesarome
Posts: 40,134
Registered: ‎27-10-2010

Re: New Sky GO service to exclude vital services on phones and tablets?


tug124 wrote:

The new sky go service only appears to be available on pc , Iphone or Ipad.  Will it be coming to Android Phones ?


I have answered this in your other thread.

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Occasional Visitor
lodgy
Posts: 1
Registered: ‎03-07-2011

Re: New Sky GO service to exclude vital services on phones and tablets?

hi when can i start to watch skygo on my iphone

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Frequent Contributor (Bronze)
Tomfonz
Posts: 81
Registered: ‎12-06-2011

Re: New Sky GO service to exclude vital services on phones and tablets?

Service starts on the 6th (weds) so I'm guessing from then on
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Visitor
teggsie
Posts: 3
Registered: ‎05-07-2011

Re: New Sky GO service to exclude vital services on phones and tablets?

I totally agree what's the point in paying £90 a month for TV, BB and phone when I can't get access to the sky go service  to view programmes based on my subscription such movies or streaming of some TV channels, other than sport.  What's the difference between streaming to a mobile device or a PC.  Just seems sky are going after where the money is and encouraging more sky sports subscribers.  I have no interest in sky sports, however still pay £90 per month.  I also do not get access to the 3D channel as I don't subscribe to sports. 

 

This is just another half baked attempt at a re-launch and to force sky player users to sign new terms and conditions and limit the amount of devices that they can view sky programmes on.  Total waste of time.

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Staff (Retired)
Jenny-S
Posts: 303
Registered: ‎20-12-2010

Re: New Sky GO service to exclude vital services on phones and tablets?

Hi teggsie,

 

The Sky Go service will incorporate channels based on customers subscriptions. Sky Sports will be the first channel on Sky Go, we are also adding movies very shortly which will then be followed by the entertainment channels soon after.

Jenny
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Occasional Visitor
Sawney
Posts: 2
Registered: ‎05-07-2011

Re: New Sky GO service to exclude vital services on phones and tablets?

This move to  sky go seems premature if all the channels and services we get just now wont be available at rollout. very poor. 

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Regular Visitor
1kippaxcoolcat
Posts: 8
Registered: ‎06-11-2011

Re: New Sky GO service to exclude vital services on phones and tablets?

I have just switched my second device to my wife's iPad only to find that only sports available on that platform, the only time she will need it is when I am watching sports! Very poor considering available on pc but not tablet. The reply in JULY says movies will be next & entertainment soon after, it is now November & there is one movie channel, one news channel & sports no entertainment!
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Super User
caesarome
Posts: 40,134
Registered: ‎27-10-2010

Re: New Sky GO service to exclude vital services on phones and tablets?

On the ipad version there should be 11 channels which is amde up of 4 movies, 5 sports, espn and sky news channels. You can view these if you subscribe to them as part of your tv package.

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Occasional Visitor
thomasp
Posts: 3
Registered: ‎17-12-2011

Re: New Sky GO service to exclude vital services on phones and tablets?

how is ''customer service''defined in SKYS  rulebook. is it under lack of or non existent or appauling. take your pick.the sooner UPC get up and running the better. 

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Community Coordinator
Robert
Posts: 7,721
Registered: ‎08-12-2010

Re: New Sky GO service to exclude vital services on phones and tablets?

Hi Folks, 

 

We recently expanded the range of channels on the iOS app by introducing the rest of the Sky Movies channels and adding Anytime+ Movies to stream on-demand through WiFi.

 

We are also working to add the entertainment channels which we hope to have available soon however we cannot provide a date at present until things are finalised. I understand you are eager for this as are we, however as soon as we know more and are able to share information regarding this it will be posted on the forum.

 

Thanks for your patience.

Robert
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System Admin
Callum-M
Posts: 499
Registered: ‎28-06-2011

Re: New Sky GO service to exclude vital services on phones and tablets?

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