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18-12-2010 02:21 PM
Can someone please explain to me why I have no sky channels. Sky 1,2,3 Sky, Sports 1,2,3,4, Sky News and Sky Sports News all say No signa lis being received, while all BBC channels and all ITV channels are fine. I have tried resetting the box, unplugging it from the mains for half an hour but this has no effect.
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18-12-2010 02:59 PM - last edited: 18-12-2010 03:02 PM
Have a go at working through the links here. Failing that if you use the search facility at the top of the page and enter the word 'signal' in it it will find a load of other threads with the same issue, infact here is another one just under your thread:
18-12-2010 04:54 PM
Brilliant solution and it most definitely works. We were without sky for about 3 hours and was told by Sky 'that it will come back on when the weather improves', which is very ambiguous!! My husband decided to do what you suggested, bit dangerous as the dish is on the side of the building, so in approximately 5" of snow (we live in London), he decided to get a ladder out and a broom with a long handle and low and behold, back came Sky. So thanks for your excellent suggestion. I suggest that anyone who can reach their sky aerial safely should do the same, but be very carefu.
19-12-2010 11:03 AM
Brilliant! brushed the snow off and all movie channels returned. Why couldn't Sky have put this on their error message or website? Simple solution that would be good for customer service and prevent frustrtation and angry phone cals.
19-12-2010 02:51 PM
Why couldn't Sky have put this on their error message or website? Simple solution that would be good for customer service and prevent frustrtation and angry phone cals.
Because if they did put this on their website and someone hurt themseleves by falling of a ladder or something then they could be in a spot of bother legal wise.
21-12-2010 07:46 PM
Hi bruce4, If it is snowing heavily outside you may see the on screen message no satellite signal being received. If the weather clears and you still experiencing the problem please follow the instructions for your Digibox or Sky+ and if this does not help you would need to contact us to discuss a service call.
21-12-2010 10:02 PM
we have been without signal for 3 DAYS!!! we have tried everything, even on the phone for over to hours with the technical department and we are paying alot of money each month for the full HD package. The wont send out an engineer because of health and safety reasons, cos the engineer wont drive in the snow. Its becoming a joke, especially with the prospect of no tv for christmas, i am tempted to go to Virgin Media if i get nowhere. Had enough.