on 10-04-2013 10:04 AM
14-04-2013 10:05 AM - edited 14-04-2013 10:07 AM
Can you advise if one of the reasons would be the reason for the calls to be showing on your bill?
on 14-04-2013 04:24 PM
on 18-05-2013 02:57 PM
I am experiencingthe same problem and i am finding customer support to be extremely unhelpful. I have been charged£25.00 for the most recent incident.
No! i have not made the call
No!There is no one else who could have>
If this isnt resovled i will have to change my supplier. I need to be confident that my phone line is secure and that it is not being used to rob me.
on 21-05-2013 07:13 PM
Hi Johnmartin17, lets see if we can work out what is going on.
Have you tried searching on the internet to check who the number belongs to?
If you can also confirm the following:
on 11-04-2014 03:36 PM
just found one of these numbers on my next bill funny thing is my phone line isnt working ,so how did i phone the number ??????
you dont think im paying it do you ,
sky is a waste of time ive had no phone line now for over 2 weeks and the cheeky sods think im paying for a service that is broke.
sort it sky or you will have tons of customers leaving
on 11-04-2014 07:41 PM
Thanks for your post on the Community. Please can I check with you do you have a dial tone at all please? Have you tried another handset? If you let me know I can check further for you and see what is happening with the phone number on the service for you.
on 14-09-2014 08:59 PM
Hi, im having the same problem...its usually a couple of pounds but this months bill it £8.91. I signed up to TPS a while back but it hasnt changed anything. We don't use our landline that often and there have been times of the day when i've been in the room (working) and the phone has not rung yet i've been charged for a call. How is this possible. To be honest its making me want to leave SKY.
This should not be happening.
on 15-09-2014 09:32 AM
I have only used the phone twice this month, both for local numbers. (Which I have been billed for) Its a no to all of the points above! How can I be billed for a call coming in? Especially when I know i've been in the room and the phone hasnt even rung?! That particular day there were three calls all a few minutes apart resulting in charges of over £3.00. The last call was 1 hour...
on 16-09-2014 07:03 AM
If you need to query any call charges you've received on your bill and you've not contacted us then we would advise that you join us on Live Chat here so we can investigate for you.
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on 13-05-2015 12:52 PM
I have only just noticed I am also being charged for NGN numbers. It is a call made at the same time on the same day one week apart. I get one every 7 days at 16 minutes past midnight and yet my phone never rings at this time. The only reason i noticed this month was because I was in hospital on the day 2 of the calls were supposedly made or received so i know they are calls that have never been answered. I pay for call cbarring too so why am I being charged every week fot thiese non existent calls