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Camera Assistant
Posts: 128
Joined: ‎25-03-2011
Accepted Solution

My Sky box is running really slow

It takes ages for the box sometimes to respond to the remote control and when it does it'll usually jump a few steps at a time, is there anything I can do?

Retired Staff Member
Posts: 3,721
Joined: ‎18-03-2011

Hi Skystan,   Thank you for posting your question.   Can...

[ Edited ]

Hi Skystan,

 

Thank you for posting your question.

 

Can you put the box in to Standby mode>Switch off at the mains for 5 minutes>Switch back on>Leave in Standby mode for a further 5 minutes and see if this has helped.

 

If you have a Sky+ or Sky+HD box you could also try a Planner Rebuild.

 

Many Thanks,

View solution in original post


All Replies
Retired Staff Member
Posts: 3,721
Joined: ‎18-03-2011

Hi Skystan,   Thank you for posting your question.   Can...

[ Edited ]

Hi Skystan,

 

Thank you for posting your question.

 

Can you put the box in to Standby mode>Switch off at the mains for 5 minutes>Switch back on>Leave in Standby mode for a further 5 minutes and see if this has helped.

 

If you have a Sky+ or Sky+HD box you could also try a Planner Rebuild.

 

Many Thanks,

New Viewer
Posts: 1
Joined: ‎18-10-2012

The planner rebuid worked for me.  I have had to do it a...

The planner rebuid worked for me.  I have had to do it a couple of times to sort out problems with the planner but this is the first time I have used it for response times - how long the effect lasts though I'm not sure!

New Viewer
Posts: 1
Joined: ‎11-02-2013

My sky box is run slow when us it, from the time sky sent...

My sky box is run slow when us it, from the time sky sent up date to my in November 2012?
New Viewer
Posts: 1
Joined: ‎08-01-2014

When navigating sky tv menu the response is very slow

When navigating sky tv menu the response is very slow