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richard+mansi
Posts: 7
Joined: ‎02-02-2011

My Sky HD box green light is on but no picture please help

The green light on my HD box is on but still no picture please help - have rebooted and checked connections but still not working - 

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Sky Store Staff
OliviaC92
Posts: 18
Joined: ‎29-05-2013

Hi richard+mansi,    Thanks for getting in touch.    It i...

Hi richard+mansi, 

 

Thanks for getting in touch. 

 

It is possible that you are selecting the wrong 'AV channel' or 'Source' on your television.

 

Please locate the source/AV button on your television remote control, and view the options, normally a Sky HD box will be located on the HDMI source.

 

If the Sky HD box is connected via scart as opposed to HDMI, then the Sky HD box may be located on one of the AV channels.

 

Please try changing this and let us know how you get on.

 

Hope this helps.

 

Thanks, 

 

OliviaC92

 

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