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30-10-2012 03:42 PM
Welcome to the forum!
Can you let me know if you have had On Demand activated on your account? You can check this via your MySky. Also, when checking the Network Settings on the box, what shows for local and service connection?
05-01-2013 09:06 AM
I have Demand ticked on my profile. Both Local and service show fail.
As sky would not connect to Infinity I tried connecting to BTOpenworld. How can I reset to choose another network?
15-04-2013 01:13 PM
I have been through weeks of heartache on this subject - trying to get On demand to work with BT Home Hub 3 (infinity).
The issue is that you can connect to your infinity hub but it will, in time, drop out the service from that hub as it cannot continue to access the Sky on demand service through the router.
Sky have told me that BT have issued a firmware fix for this but I cannot find it (we are on the latest version of firmware). So if we want to use on demand we have to continually re-boot the BT HH3 hub. Useless really - and Sky awful customer service where they do not have a clue on how to deal with this thru their wonderful off shore CS centers - took me ages to get to a person who could understand me and the problem.
I also wrote a letter of complant to the Sky customers services director about the lack of testing they have not done with this device before they sold it to BT hub users like me. All I got back was a standard email asking me to speak to yet another advisor - hopeless company and I have been with Sky for 20 years - must move on to Virgin media I think.