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Occasional Visitor
Tony+Mercer
Posts: 1
Registered: ‎29-10-2012

My BT Infinity won't connect to On Demand.

The cable is live but it does not connect to the On Demand Service. I have reset the box and restarted the hub but still the same problem.

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Retired Staff Member
GarryC
Posts: 4,977
Registered: ‎18-03-2011

Re: My BT Infinity won't connect to On Demand.

Hi Tony+Mercer,

 

Welcome to the forum!

 

Can you let me know if you have had On Demand activated on your account? You can check this via your MySky.  Also, when checking the Network Settings on the box, what shows for local and service connection?

 

Thanks,

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Occasional Visitor
daveagle
Posts: 2
Registered: ‎05-01-2013

Re: My BT Infinity won't connect to On Demand.

Hi,

I have Demand ticked on my profile. Both Local and service show fail.

 

As sky would not connect to Infinity I tried connecting to BTOpenworld. How can I reset to choose another network?

 

Cheers

Dave

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Occasional Visitor
loftus1
Posts: 3
Registered: ‎05-01-2013

Re: My BT Infinity won't connect to On Demand.

Hi Dave

 

I have exactly the same problem.

 

I have been trying all morning to connect, but I am experiencng exactly the same problem as you.

 

Any help would be appreciated.

 

Regards

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Occasional Visitor
daveagle
Posts: 2
Registered: ‎05-01-2013

Re: My BT Infinity won't connect to On Demand.

Hi Loftus1

Given up on wireless and connected with ethernet cable, all works fine. Perhaps Sky don't want any conections unless it's with Sky Broardband !

 

Cheers

Dave

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Occasional Visitor
loftus1
Posts: 3
Registered: ‎05-01-2013

Re: My BT Infinity won't connect to On Demand.

Hi Dave

 

Thanks for your help, my hub is in another room to my Sky+, so it looks like I will have to do without Anytime!

 

Regards

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Occasional Visitor
Tlemon
Posts: 1
Registered: ‎15-04-2013

Re: My BT Infinity won't connect to On Demand.

I have been through weeks of heartache on this subject - trying to get On demand to work with BT Home Hub 3 (infinity).

 

The issue is that you can connect to your infinity hub but it will, in time, drop out the service from that hub as it cannot continue to access the Sky on demand service through the router. 

 

Sky have told me that BT have issued a firmware fix for this but I cannot find it (we are on the latest version of firmware). So if we want to use on demand we have to continually re-boot the BT HH3 hub. Useless really - and Sky awful customer service where they do not have a clue on how to deal with this thru their wonderful off shore CS centers - took me ages to get to a person who could understand me and the problem.

 

I  also wrote  a letter of complant to the Sky customers services director about the lack of testing they have not done with this device before they sold it to BT hub users like me. All I got back was a standard email asking me to speak to yet another advisor - hopeless company and I have been with Sky for 20 years - must move on to Virgin media I think.

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