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Media Streaming/ Temporary Streaming Error

Runner
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Media Streaming/ Temporary Streaming Error

At first I was getting perfect picture quality but no sound. I fixed that but now I can't even load picture, and get the error message identical to the subject of this post. Any help is greatly appreciated, thanks.
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Retired Staff Member
Posts: 1,243
Post 2 of 10
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Re: Media Streaming/ Temporary Streaming Error

Hi JackLloyd,

 

Are you still experiencing these issues?

 

Try removing then re-installing Microsoft Silverlight on your PC. Also are you currently able to use the desktop player? 

 

 

Runner
Posts: 9
Post 3 of 10
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Re: Media Streaming/ Temporary Streaming Error

I am experiencing the same problem from my IPAD. The SkyGo service was working perfectly, until last night, when Sky were reporting an Amber service issue and a problem logging in.

I have checked my wifi upload and download speeds and they seem fine. Other media streaming services such as BBC iplayer, are working fine. Any suggestions of how to fix this problem welcome
Retired Staff Member
Posts: 5,539
Post 4 of 10
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Re: Media Streaming/ Temporary Streaming Error

Hi dsjs

 

Sorry to read that you are having trouble with your Ipad, if its possible could you please ensure you have the most up to date OS, delete the app restart the Ipad and reinstall then try it from there.

 

Let me know how you get on.

 

Cheers

Runner
Posts: 9
Post 5 of 10
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Re: Media Streaming/ Temporary Streaming Error

Kris
Thanks for your quick reply. I deleted the app and reinstalled at it appears to have fixed the problem.

Once again thank- you.
Runner
Posts: 1
Post 6 of 10
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Re: Media Streaming/ Temporary Streaming Error

I have the same issue on my IPAD. I am receiving error code 7 "unable to connect to stream". I have removed the Sky Go app, rebooted then reinstalled but still the same proble.

I have IOS 5 loaded, i have checked my WIFI - help please !

Retired Staff Member
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Post 7 of 10
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Re: Media Streaming/ Temporary Streaming Error

Hi MarkAL,

 

We are aware of the current issue with Sky Go displaying error 7 & 9.

 

If you keep an eye on this post we will update when this has been resolved.

 

Many Thanks,

Runner
Posts: 1
Post 8 of 10
3,316 Views

Re: Media Streaming/ Temporary Streaming Error

Hi, I am having the same issue on my iPad2. Has os5. Deleted then reloaded sky go. Still same issue. Error 7 and 9 appear.
Runner
Posts: 2
Post 9 of 10
3,299 Views

Re: Media Streaming/ Temporary Streaming Error

We are having the same problem with iPhone 4.  Have uninstalled, rebooted and reinstalled twice, but it isn't making any difference.

 

Broadband and 3G are all ok as we can connect to everything else.

 

Please do you have any other suggestions as hubby is very disappointed at having missed the Arsenal match this afternoon.

 

Yours in desperation......

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Staff
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Post 10 of 10
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Re: Media Streaming/ Temporary Streaming Error

Hi all,

 

There was an issue with SkyGo which has now been resolved.

 

Thanks