on 07-11-2011 12:59 PM
on 08-11-2011 05:58 PM
I am very annoyed and frustrated with the current voucher scheme. I decided on 07/11/11 to upgrade my subscription to Sky+HD as my Sky+ box is currently faulty and when I rang Sky I was told that they do not supply new Sky+ boxes but that they now replace with Sky +HD boxes, as I was an existing customer they could send me one for free and that the subscription for HD was an extra £10.25 a month. I decided based on what I was told to sign up for this. When I later logged onto the Sky website I saw that there was an offer for existing customers when upgrading online to Sky+ HD to get £100 worth of M&S vouchers as well, something that the phone sales advisor did not make me aware of. I rang Sky back and told them I wished to cancel the order and that I would re-order online as I wished to be part of this offer, I was told that I could cancel the order but that I would not then be able to get the £100 voucher as the system would still show that I had ordered in the first instance, so I would not be able to order it online. How ridiculous can you get, basically Sky are telling me that due to the inflexability of their IT systems I am not elligable for the £100 M&S voucher, there didn't seem to be anyone available to talk to that could apply common sense to this issue or maybe a case of profiteering in the guise of inflexable IT systems. I am so annoyed I have cancelled the SKY +HD order and am seriously considering moving to cable even though I have been a long term SKY customer.
on 08-11-2011 06:12 PM
I understand you are quite frustrated with this and the next will be for us is to send you a personal message. This will help us gain more insight into the issue.
on 10-11-2011 07:36 PM
on 19-01-2012 02:33 PM
hi, been a first time customer, i am appalled & disgusted, by the lack of professional support and incompetence by sky Team and thier customer services on two counts, first been unable to send an engineer to instail internet line on 3 seperate occations and also M&S PROMOTION OFFER After been lured by the m&s £50 promotion offer and choosing sky as a provider 3 months have past, Ive sent countless messagers and phone calls were a adviser on sky customer service was meant to call back to solve and explain the situation and provide a resolution but no feedback or calls were returned, which department can i contact within sky that is higher than customer service to resolve these problem or if not can sky cancel my account contract because joing sky has so far has been a nightmare???
on 19-01-2012 02:44 PM
Hi vale86, sorry to hear the experience has been so bad.
Have you been given a date for the broadband going live or is it still up in the air? How long ago did your TV service go live as the vouchers would normally arrive within a month or so of this?
on 04-02-2012 09:38 AM
we got sky hd box in november we where told we would get 100pds msv my wife keeps ringing up no response keeps geting you will get in the next 14days that 14days has now gone to 4mths i am now taking legal advice and reporting it fair trading yours gmc
on 04-02-2012 09:46 AM
Thanks for taking the time to join the Forum, however I wished it was under better circumstances.
I can understand your frustration on this issues and wish to help you get this resolved so I have sent you a private message, if you could reply to this that would be a great help.
on 11-02-2012 06:17 PM
I also have experience of this scam. Having spoken to Sky last week and been promised a call back within 72 hrs, this did not happen. Today I called Customer Services, what a joke that was, I spoke with Ashliegh. apparently it is not her job to resolve this issue, it is my fault for not applkying properly,a nd she would not do anything about it. I believe that this is a scam to get people to join SKY, I have lodged a complaint with Ofcom of the Sky service being missold.
I have informed Ashliegh that I would name her personally as a Sky Customer Agent, she was fine with that. No doubt, I will hear nothing from Sky, it's not their problem