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Occasional Visitor
Shazia+Yasin
Posts: 1
Registered: ‎26-10-2010
Accepted Solution

M&S Voucher

hi there thats my second month i still not recieve my vouchers can you tell me when you will send me these voucher.thanks

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Community Coordinator
Robert-B
Posts: 2,859
Registered: ‎21-10-2010

Re: M&S Voucher

Hi Shazia+Yasin, welcome to the forum.

 

I'm sorry to hear that you have not received your M&S Vouchers yet.

 

If you call our recommend a friend help line on 08448222010 and choose option 1, they will be able to look into this for you.

Robert-B
Community Coordinator
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Occasional Visitor
William+C
Posts: 1
Registered: ‎12-11-2010

Re: M&S Voucher

I joined SKY 11 Aug 2010, the works. to date, 12th Nov 2010. After repeated effort to resolve the issue, I have not received any M&S £50.00 vouchers, I have been informed (the latest), approx 28 days, that was 31 days ago.  I have doubts that I will rec've by christmas, this one I hope.   I notice there is no reluctance to collect by SKY, I shall post a commentary on my success or otherwise ! 

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Regular Visitor
southernfairy
Posts: 10
Registered: ‎12-11-2010

Re: M&S Voucher

I have just contacted watchdog, i think everyone should and kick up a fuss. Im sure we will get our vouchers asap. And its worth contacting trading standards.

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Occasional Visitor
Dr.+Sullivan
Posts: 1
Registered: ‎26-11-2010

Re: M&S Voucher

I have the same issue. Have called twice to chase. Was promised last time that they would be posted as a matter of urgency. That was 6 weeks ago.

 

Perhaps we could look into putting together a joint claim in the small claims court. I can look into the matter as I have had to do it before. On an individual basis it would not be worth it, but between 5 or so of us it would be worth it.

 

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Community Coordinator
Malcolm-M
Posts: 8,407
Registered: ‎21-10-2010

Re: M&S Voucher

Hi Dr.+Sullivan, If you could fill in the online form here this will be investigated.

Malcolm-M
Community Coordinator
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Occasional Visitor
Fabios
Posts: 1
Registered: ‎30-11-2010

Re: M&S Voucher

The same here guys.

 

I joined sky recently I havent received the M&S voucher at all.

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Community Coordinator
Malcolm-M
Posts: 8,407
Registered: ‎21-10-2010

Re: M&S Voucher

Hi Fabios, they normally take about 30 days after your account goes live. If this has passed send us your details using the link in the post above we will investigate,

Malcolm-M
Community Coordinator
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Occasional Visitor
hayleg-green22
Posts: 1
Registered: ‎01-12-2010

Re: M&S Voucher

I have had the same issue - i signed up to the Sky HD offer in July and by September had not received the £50 Marks & Spencer vouchers. After deciding i had waited long enough i emailed Sky twice on different days and to date have received no response to either emails.

 

On 28/10 i called Sky and was advised they would arrive within 28 days. It is now over 28 days and surprise surprise.... no vouchers! I have again emailed and have now been advised they would issue another set. I have heard that they are all sent recorded delivery so am dubious as to why, if Sky had genuinely sent them out originally, they would be just be happy to send out another lot of vouchers, what with having proof they were sent.....?

 

That was two days ago and afraid to say i am not going to wait another 28 days again knowing they won't turn up. I am therefore taking this to the Advertising Standards Agency and Trading standards!

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Community Coordinator
Malcolm-M
Posts: 8,407
Registered: ‎21-10-2010

Re: M&S Voucher

Hi hayleg-green22, Please send us your details using the link in the post above we will investigate.

Malcolm-M
Community Coordinator
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Occasional Visitor
ernie+blackledge
Posts: 1
Registered: ‎20-01-2011

Re: M&S Voucher

Hi Guys,  

 

                  Still no vouchers, after several phone calls and promises of return calls,Still outstanding very sad hope you resolve it soon...........

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Community Coordinator
Malcolm-M
Posts: 8,407
Registered: ‎21-10-2010

Re: M&S Voucher

Hi ernie+blackledge, have you filled in the online form here so we can investigate?

Malcolm-M
Community Coordinator
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Contributor
fatbellybinky
Posts: 33
Registered: ‎09-02-2011

Re: M&S Voucher

I am chasing up the same problem.  Back in September 2010 I recommended my son and he signed up when he moved into his new flat. Had to order via a 3rd party installer as he is in a block with a shared dish and they didn't want to take the Recommend a Friend reference I'd got from Sky but said we would still get the M&S vouchers. Nothing arrived so my sone chased it up in October and so far still no vouchers.  He has chased up the oroginal complaint email again and today I have filled in the online form again but am not confident that we will ever see the M&S vouchers we are entitled to.  Would be interested to hear from anybody that HAS actually got their vouchers.

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Contributor
warren2011
Posts: 22
Registered: ‎12-02-2011

Re: M&S Voucher

i joined sky + hd in november 2010 online and was told that i would recive an £50 m&s voucher its now feb 2011 and still no voucher wahts going on ??

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Community Coordinator
Malcolm-M
Posts: 8,407
Registered: ‎21-10-2010

Re: M&S Voucher

Hi warren2011, they should have arrived within 30 to 45 days. If you fill in the form detailed above we can investigate.

Malcolm-M
Community Coordinator
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