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Researcher
Posts: 4
Joined: ‎11-05-2012

Local call charges due to Unlimited order mess up ?

Hi, 

 

Having switched to Sky Talk Freetime last year (already a TV and BB customer), I took the plunge in January and signed up for Sky Talk Unlimted , and signed up for another 12 mths BB. Great I thought, BB for £7.50 rather than £10 and unlimited calls for a fiver. Website confirms the new monthly payment of £85. A couple of days later and MySky shows packages in place.

 

Fast forward to yesterday when I'm checking my bank statement, my Sky bill is over £100 for the month.

A quick check on MySky reveals I'm still paying for local calls. I look at Packages, it shows Talk Unlimited with a yellow circle above it, instead of the green tick. My monthly package cost shows £80 ...... 

 

It would seem the broadband subscription re-applied, but the Talk Unlimited didn't, and sat there in a kind of almost but not quite way. I assume it must have got half way through and failed, as it quite clearly showed in MySky and one of my packages.

 

I spoken to the technical team who have started to put the order back in for Talk Unlimited, but how do I go about getting a refund for all the supposed 'free local calls' that I've been charged for ?

 

Any help would be much appreciated.

Staff
Posts: 6,992
Joined: ‎20-12-2010

Re: Local call charges due to Unlimited order mess up ?

Hi Tr1GG3r,

 

Thank you for taking the time to post.

 

In order to help you further, are you able to advise if the lo-cal rate numbers are starting 01,02.,03 and the calls are lasting under 59 minutes.

 

I look forward to your response.  

 

 

Researcher
Posts: 4
Joined: ‎11-05-2012

Re: Local call charges due to Unlimited order mess up ?

Hi Laura, thanks for your quick reply. All the calls where local and 01* lasting no more than a couple of minutes, so should have fallen into the free call category of Unlimited. 

 

I don't mind paying for Mobile calls or anything not covered by Talk Unlimited, but to be charged for calls that are supposed to be 'free' becuse of a technical matter with my order grates a little.

Staff
Posts: 6,992
Joined: ‎20-12-2010

Re: Local call charges due to Unlimited order mess up ?

Hi TriGG3r,

 

Thanks for coming back to me

 

We will need to look into this further and will send a Private Message shortly requesting more details.

Researcher
Posts: 4
Joined: ‎11-05-2012

Re: Local call charges due to Unlimited order mess up ?

Details sent Smiley Happy

Staff
Posts: 5,857
Joined: ‎20-12-2010

Re: Local call charges due to Unlimited order mess up ?

Hi Tr1GG3r,

 

I hope you have found using the Sky Forum a fantastic place to get your issues resolved.

 

Can I ask if there is anything else we can help with?Smiley Happy

 

Thanks

Researcher
Posts: 4
Joined: ‎11-05-2012

Re: Local call charges due to Unlimited order mess up ?

Thanks for the welcome.

 

 

As for the issues, i'll let you know if and when they're resolved Smiley Wink

Runner
Posts: 1
Joined: ‎18-05-2012

Re: Local call charges due to Unlimited order mess up ?

hi i am having the same problem with my sky talk i am on sky anytime and this month and last i am being charged for local 01 numbers after 6.00pm and it all adds up but these should be free how am i being charged thank you

 

Staff
Posts: 5,388
Joined: ‎04-11-2011

Re: Local call charges due to Unlimited order mess up ?

Good Afternoon jonboy81

 

First of all welcome to the Sky Help Forum and thanks for taking the time to make your first post.

 

If you're with Sky Talk Unlimited you will not be charge for any local and national calls inc. 01 unless the duration of the call is over one hour.

 

Can you confirm looking at your itemised call list this isn't the case?

 

Thanks

 

 

Highlighted
Editor
Posts: 676
Joined: ‎13-04-2012

Re: Local call charges due to Unlimited order mess up ?


jonboy81 wrote:

hi i am having the same problem with my sky talk i am on sky anytime and this month and last i am being charged for local 01 numbers after 6.00pm and it all adds up but these should be free how am i being charged thank you

 


It's actually only free after 7pm on Freetime