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Live Chat

Runner
Posts: 9
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Live Chat

Is live chat broken or something?

 

Yesterday i tried to access it and it wouldnt work saying 'unavailable' as i was at work and at my desk all day i left the screen refreshing on the 'Checking agent availability' i turned it off having left it for 6 hours with no chat advisor becoming available at any point!

 

Whats the story? Do you only have one person that does online chat or something?!

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Runner
Posts: 9
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Re: Live Chat

Does anyone actually work for sky?!

 

Do you actually reply to anything??

Retired Staff Member
Posts: 4,048
Post 3 of 3
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Re: Live Chat

Hi Rob,

 

What were you looking to discuss with my Live Chat colleagues? Live Chat is not available for certain subjects - cancellation or reducing you package is best done over the phone.

 

Thanks,

Barry
Community Coordinator
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