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Internet has suddenly gone down?

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Runner
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Internet has suddenly gone down?

We have been using Sky internet with no problems for about a year then on Sunday there was no internet connection on either the pc or the laptop.

 

Can make and receive calls on the phone line and nothing else has changed to the set up

 

I have tried resetting the router as shown in the help pages but cant find it in the list of available wireless networks.

 

Any idea why this has suddenly happened?

 

 

 

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Managing Editor
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Post 4 of 4
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Re: Internet has suddenly gone down?

Hi reading left to right you should have at the least

 

Power (on green) Tick (off) Wireless (on green) Internet (on green)

 

If thats the case then it would appear the router is normal with a active

internet conection, so the issues are maybe more between the pcs and router

but if you havent allready I would try to power cycle it anyway and check all lights

go normal again, also if you are using a wired conection to the router you should

also have a green number light 1-4 check ethernet cable at both ends if not.

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Managing Editor
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Post 2 of 4
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Re: Internet has suddenly gone down?

Hi could you tell us what lights you do and dont have on your router, and the colours please.

Runner
Posts: 2
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Re: Internet has suddenly gone down?

its a sagem router and there are 3 green lights.  power one and one the next two in the row - sorry not at home so cant check

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Managing Editor
Posts: 902
Post 4 of 4
2,187 Views

Re: Internet has suddenly gone down?

Hi reading left to right you should have at the least

 

Power (on green) Tick (off) Wireless (on green) Internet (on green)

 

If thats the case then it would appear the router is normal with a active

internet conection, so the issues are maybe more between the pcs and router

but if you havent allready I would try to power cycle it anyway and check all lights

go normal again, also if you are using a wired conection to the router you should

also have a green number light 1-4 check ethernet cable at both ends if not.

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