on 10-06-2011 06:39 PM
I had set PIN number for buying programmes and for 18's, when my children were small. Like 10+ years ago and 3 sky boxes ago.
I have a new amstrad 1TB HD+ box, but I am STILL having to enter a pin for films.
I have turned PIN protection off but it STILL comes on.
I thought getting a new box would solve it, but looks like it's a viewing card "feature".
Please advise how to turn off the PIN feature, or at very least give me control of it!!
The telephone help blankly states they do not do PIN enquiries and send you to My Sky or to the box on Sky Active!
on 10-06-2011 07:08 PM
I understand that the request of the PIN can be frustrating however this request is built into the software of the box, and is something that is required as being part of being able to broadcast.
Pre-watershed rated content that is shown before 8pm will always ask you to verify your PIN.
I hope that this helps.
on 15-06-2011 09:13 AM
Just read a reply to someone else having issues with pin protection, no help whatsoever!! All they said was "it`s part of the conditions" how can that help? The user wanted info on how to control it ! They already knew it was a pain in the @rse!! My sky won`t even recognise the pin copied off the stupid viewing card and "the bill payer" is me!! Tho it has to go via my daughters a/c because we`d have to cancel everything and start over to get it in my name! 21st Century! HaHa might as well be the stone age for the amount of help we DON`T get!! As it happens my dd is in greece so I can`t get any info from her till she gets back! Bit of a long wait to watch a film! In this day and age there really should be an option for people with no kids to turn the stupid thing off!!..fed up...
on 15-06-2011 11:59 AM
You may have found it no help, but it is a fact: Sky have to comply with a requirement to PIN protect some programmes if they are viewed before the watershed or because of their content. There's nothing you or Sky can do to 'control' that and yes, it IS irritating when there's no kids in the house!
If your Sky box won't recognise the PIN you're using it's because you're using the wrong PIN.
To be fair, it's not Sky's fault that the accountholder, who is the only person they are authorised to deal with, is in Greece. The fact that you pay the bill is irrelevant.
Not really sure what help you're expecting.
You would probably be better off, biting the bullet and starting over in your name if your daughter's going to be away for a while.
on 15-06-2011 05:02 PM
You can change it online (via MySky) if you want and you don't need to know the previous one.
on 06-11-2011 02:59 PM
I agree with the earlier comments that putting a PIN in for a household with no minors is a big pain. For one thing my wife keeps thinking it implies that an extra payment is chargeable, which of course it does not. My thinking is that if you are able to put a PIN in to view a PIN-protected programme, I do not see why you should not be able to put a PIN in to view all PIN-protected programmes - in which case it would be a matter of changing the software to accept such a global setting. That would make it a Sky responsibility. If, however, such a procedure is illegal or against viewing regulations, (though I do not see why it should be), we ought to be lobbying to get the law/regulations changed - because in this case the law is an ass.
on 06-11-2011 05:06 PM
(though I do not see why it should be), we ought to be lobbying to get the law/regulations changed - because in this case the law is an ass.
It is because Sky show age restricted films like 12,15 and 18 before 9pm in the evening and the only reason they are allowed to do this is to use the pin function.
on 10-04-2012 05:18 PM
I understand this same way, he missed your point. Pin protection before 8 pm? Ok do it but give me option to enter pin ONCE and watch channels at 6 pm when i come back from job .. or give us option to switch pin off compleatly. That option is allready in my sky box, but it does not work.
01-09-2013 07:18 PM - edited 01-09-2013 07:22 PM