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Occasional Visitor
GazL
Posts: 1
Registered: ‎27-07-2013

I have a Thomson router and am unable to connect my Sky box to Broadband what is the solution

Why am I unable to join my Sky+ HD box to my Thomspon broadband router

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Super User
AvoriazSkier
Posts: 1,358
Registered: ‎10-02-2012

Re: I have a Thomson router and am unable to connect my...

[ Edited ]

How are you trying to connect? Easiest is directly using a LAN patch cable. Wirelessly you need a wifi dongle from Sky.

Still a victim of bureaucracy!
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Community Coordinator
Ross-M
Posts: 1,652
Registered: ‎21-01-2013

Re: I have a Thomson router and am unable to connect my Sky box to Broadband what is the solution

Afternoon GazL,

 

Sorry about the delay in getting back to you and I have moved your message here for further assistance to you.

 

As AvoriazSkier has advised the best connection is wired Ethernet connection from your broadband router to your Sky + HD box where this is possible. If not you can get a wireless connector from the Sky shop.

 

If  you need further assistance please let me know your version and model number (services, 0, 3) and how you are connected to your router.

 

Thanks,

Ross
Community Coordinator
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Super User
caesarome
Posts: 45,096
Registered: ‎27-10-2010

Re: I have a Thomson router and am unable to connect my Sky box to Broadband what is the solution


GazL wrote:

Why am I unable to join my Sky+ HD box to my Thomspon broadband router


As you can see here:

 

http://help.sky.com/tv/using-on-demand/fix-problems-with-on-demand

 

Your Thomson box is unable to recieve On Demand and Catch Up services so you would need to call Sky about getting a replacement box if you want to use these services.

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