on 26-06-2013 06:15 PM
Great to see you using the forum Q&A board and hopefully we will get this resolved fro you if you haven't already :-)
I will move your post as we need to ask you for more details you can find your post here. Could you confirm which box you have and do you have your own dish or is it a communal system?
Try the following steps which may resolve the issue for you.
Using the Sky remote:
If the Sky box is unresponsive, proceed to step 2.
If a cordless telephone is in use and is connected to the same socket as the Sky box, make sure to only unplug the Sky box, not the phone.
During the reboot, the Sky box may check the system files and the hard disk drive.
Let us know how you get on.