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New Viewer
Posts: 1
Joined: ‎18-10-2012
Accepted Solution

I can't sign into my sky.com email account using my usual password .....

When I sign in from the Google Sign In area, it is saying I am entering the wrong user name and/or password?

I am a Sky customer.  Is this going to be resolved?  What do I do next?

Retired Staff Member
Posts: 4,825
Joined: ‎20-01-2011

Hi Kevin+France   One of our superusers caesarome has sug...

Hi Kevin+France

 

One of our superusers caesarome has suggested the following:

If you can't get logged in via the Google page (don't include the @sky.com bit in the username box) then changing your password should fix it for you, read this on how to do this:

http://helpforum.sky.com/t5/Sky-Email-Tools/Email-Outage-Updates-October-2012/m-p/650726#M14535

Regards

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Retired Staff Member
Posts: 4,825
Joined: ‎20-01-2011

Hi Kevin+France   One of our superusers caesarome has sug...

Hi Kevin+France

 

One of our superusers caesarome has suggested the following:

If you can't get logged in via the Google page (don't include the @sky.com bit in the username box) then changing your password should fix it for you, read this on how to do this:

http://helpforum.sky.com/t5/Sky-Email-Tools/Email-Outage-Updates-October-2012/m-p/650726#M14535

Regards

New Viewer
Posts: 1
Joined: ‎21-12-2012

when i sign in nearly every day,so why cant i today.mrs m...

when i sign in nearly every day,so why cant i today.mrs m john