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Occasional Visitor
John293949
Posts: 1
Registered: ‎14-10-2012
Accepted Solution

How to make a callback on Sky + HD

I have very often got a letter from Sky denoting "Multiroom Connection Problem". Usually the telephone connection is lost if the wires are disturbed occasionally. Unplugging and re-plugging the wires usually makes my equipment tell me the telephone connection is there. On the back of the letter when I try to perform a call-back, I cannot make my Sky+HD box to actually call Sky back. I can make my normal sky box make the call-back but cannot do it with the HD box. For when in Step 7 on the back of the letter, nothing happens. The TV screen never shows "Call-Back in progress"

Does anyone know the exact steps to make a Sky + HD box to perform a callback ? This can avoid calling Sky and getting help from an overseas call-centre, which takes a lot of time.

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Community Coordinator
chelsea12
Posts: 5,195
Registered: ‎20-12-2010

Re: How to make a callback on Sky + HD

[ Edited ]

Hi John293949

 

To do a call back all you need to do is follow the instructions below.  

 

 

Using Sky Remote Control:

 

 

  1. Press Services. Services menu with Options highlighted displays.
  2. Press right arrow, highlight Settings and press Select. Settings menu with Picture highlighted displays
  3. Press 0, 1 and Select to access hidden Installer Setup menu. Set up displays.
  4. Press right arrow to highlight New Install and press Select. On screen message (OSM):"Ensure that the satellite dish is correctly aligned and connected and the viewing card is inserted" displays.
  5. Press select. Signal strength and signal quality displays. 

Thanks 

 

 

 

Jane
Community Coordinator
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Occasional Visitor
Guyver9069
Posts: 2
Registered: ‎24-02-2013

Re: How to make a callback on Sky + HD

[ Edited ]

I've had the same problem. The answer given by the Sky person isn't what was asked for, in that a rebuild isn't the answer as it will wipe your recordings. The issue is just that step 7 doesn't work, it just sits there doing nothing. This is on both machines in the house. Anyone with ideas?

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Community Coordinator
Jason-H
Posts: 1,138
Registered: ‎22-07-2013

Re: How to make a callback on Sky + HD

[ Edited ]

Hi Guyver9069.

 

Thanks for getting in touch on the Sky Help Forum to let us know that you are also having issues with your Sky Multiscreen connection.

 

I'm a little bit confused as you have referred to the fact that "step 7 doesn't work" but Jane has only provided a 5 step guide on how to perform a manual callback. Can you confirm if you're trying this?

 

I look forward to your reply.

 

Cheers, 

Jason-H
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.