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How to cancel Sky Broadband

Runner
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How to cancel Sky Broadband

Hi, 

 

Does anyone know how to cancel sky broadband? I've called the customer service number but they kept on transferring me to another person and repeat myself then the phone died. I tried to find some contact email I can write to but can't. 

 

Thanks

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Staff
Posts: 3,784
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Re: How to cancel Sky Broadband

Hi Question+D,

 

Thanks for posting and welcome,

 

You can find the link for the cancellation direct here.

 

Many Thanks,

 

Runner
Posts: 2
Post 3 of 4
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Re: How to cancel Sky Broadband

Hi Peter-Ed, 

 

Thanks for replying. I have contacted the custonmer service that they said I can only cancel my broadband within 8 days after activation while I was told when I signed up that I have 30 days to concel (http://www.sky.com/shop/terms-conditions/new). 

 

Can you advise what should I do no?

 

Many thanks

Retired Staff Member
Posts: 9,518
Post 4 of 4
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Re: How to cancel Sky Broadband

Hi Question+D,

We can't cancel any services through this service or online for that matter. You have to get in touch with us directly.

When did you go active?

Thanks.
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