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Getting There
Question+D
Posts: 2
Joined: ‎08-11-2012

How to cancel Sky Broadband

Hi, 

 

Does anyone know how to cancel sky broadband? I've called the customer service number but they kept on transferring me to another person and repeat myself then the phone died. I tried to find some contact email I can write to but can't. 

 

Thanks

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Staff
Peter-Ed
Posts: 3,784
Joined: ‎03-09-2012

Re: How to cancel Sky Broadband

Hi Question+D,

 

Thanks for posting and welcome,

 

You can find the link for the cancellation direct here.

 

Many Thanks,

 

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Getting There
Question+D
Posts: 2
Joined: ‎08-11-2012

Re: How to cancel Sky Broadband

Hi Peter-Ed, 

 

Thanks for replying. I have contacted the custonmer service that they said I can only cancel my broadband within 8 days after activation while I was told when I signed up that I have 30 days to concel (http://www.sky.com/shop/terms-conditions/new). 

 

Can you advise what should I do no?

 

Many thanks

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Retired Staff Member
GregorA
Posts: 9,518
Joined: ‎21-03-2011

Re: How to cancel Sky Broadband

Hi Question+D,

We can't cancel any services through this service or online for that matter. You have to get in touch with us directly.

When did you go active?

Thanks.
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