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How do i reactivate my channels after a late payment?

Runner
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How do i reactivate my channels after a late payment?

Pretty much as it says, i paid my bill a couple of weeks late but most of my channels wont work, how do i reactivate them?

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Retired Staff Member
Posts: 1,803
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HI Pizzy, Thanks for your post and welcome to the commun...

HI Pizzy,

Thanks for your post and welcome to the community.

When you paid your bill, we would also require you to set up a Direct Debit for future billing, otherwise you will not receive the full service.

If you have already done this, then please contact us here as we do not have full access to your details on the forum.

Thanks,

 

Staff
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Post 3 of 3
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Re: How do i reactivate my channels after a late payment?

Hi Pizzy,

I was looking back on the forum and can see you have been expierenceing thses issues, can I ask if you have been able to get this resolved? And if not can I ask you what message you get when trying to view these channels to see what steps we need to take when now trying to help you resolve this issue?

Cheers,
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