The content on this page may be out-of-date or have been superseded by newer information. Links on this page to other sites may not work and contact information may be inaccurate. This page has been archived for future reference.
02-01-2012 09:40 PM
Hi, the sky app on my xbox has been playing up. I got blank screens when I tried to play content. I have removed and reinstalled the app twice to no avail. The latest error displayed is as follows:
Sky has encountered an unexpected problem.
Please visit xbox.sky.com/help for more information.
How can I put this right please?
03-01-2012 06:24 PM
17-01-2012 11:09 AM
Nothing is working. In fact, it's worse. I no longer get the error code. I have repeatedly cleared the cache, and reinstalled the app.
I can watch Sky News on occasions after reinstallating, but if I try to watch another channel after typing in my sky id, or use the programme guide, the Xbox hangs, and all I then see is a black screen.
It won't respond to key strokes, controllers.
All I can do is to switch off the Xbox.
22-07-2012 05:08 PM
Welcome to the Sky Help Forum, can you tell us what error codes appear when this happens on your Xbox?
Are you using a wired or wireless connection to the Xbox360 and can you tell us what speed you're currently getting from your broadband connection?
24-04-2013 09:13 PM