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Visitor
BRIDLE
Posts: 2
Registered: ‎28-08-2013

HOW DO I CLAIM MY M&S VOUCHERS

I HAVE RECENTLY JOINED SKY WITH THE SPORTS PACKAGE, WHEN WILL I GET MY £75 M&S VOUCHERS??
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Super User
caesarome
Posts: 43,577
Registered: ‎27-10-2010

Re: HOW DO I CLAIM MY M&S VOUCHERS

[ Edited ]

THEY ARE SENT OUT WITHIN 45 DAYS.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
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Community Coordinator
Chris-McP
Posts: 3,194
Registered: ‎03-12-2012

Re: HOW DO I CLAIM MY M&S VOUCHERS

[ Edited ]

Thank you for joining us on the Sky Help Forum @BRIDLE and I am sorry to find out you haven't yet got your vouchers, yet.

 

I see you have already met one of our super users @caesarome. Could you clear a few things up and then I can dig in and push on with this if I need to.

 

Is this the Introduce A Friend offer (IAF)? This offer must be done online or the offer in most circumstances will not be applied. Can you confirm that this is what you done?

 

Additional points worth taking note of are:

  • The eVoucher is sent to the primary email address.
  • To download the voucher you must click on the link on the email received.
  • eVouchers should be received by email approximately 10 days following activation of the account (installation day) or of the existing customer redeeming their IAF reward. However, the Sky’s Terms and Conditions will state that that this may take up to 45 days.
  • You have been checking your Inbox, spam and trash since your installation was completed including today.

I look forward to hearing from you so we can get to the bottom of this.

Chris-McP
Community Coordinator
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Visitor
BRIDLE
Posts: 2
Registered: ‎28-08-2013

Re: HOW DO I CLAIM MY M&S VOUCHERS

It was part of the signing up deal. I've phoned sky and they said that it had been emailed to me, I've checked my inbox, spam and trash but there is no email.
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Community Coordinator
chelsea12
Posts: 5,195
Registered: ‎20-12-2010

Re: HOW DO I CLAIM MY M&S VOUCHERS

Hi BRIDLE,

 

 

Thanks for getting back to us and sorry to see you have not received the vouchers.

 

I will get our escalation team to contact you and get this looked in to, the team will be in touch via Private message as soon as they can.

 

Let us know how you get on,

 

Cheers,

Jane
Community Coordinator
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Occasional Visitor
tomwoody03
Posts: 1
Registered: ‎04-02-2014

Re: HOW DO I CLAIM MY M&S VOUCHERS

I have not received my m&s vouchers either. Its been about 2 months since my account was activated. I check my email inbox and spam everyday.
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Community Coordinator
jordan-a
Posts: 596
Registered: ‎16-12-2013

Re: HOW DO I CLAIM MY M&S VOUCHERS

Hi tomwoody03,

 

Thank you for posting and sorry to hear that you have not yet received your vouchers yet. Can i ask how much the voucher is for please? 

 

Kind Regards,

Jordan
Community Coordinator
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