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Visitor
Nickvidamour
Posts: 3
Registered: ‎20-02-2013

Further Schedule Information Not Available

Hi Aall

 

Just had sky installed a week or so ago but when trying to bring up schedule information for the forthcoming days it just says "Further Schedule Information Not Available"

 

I've tried doing a planner rebuild to no avail

 

Anyone had / having this problem and know of a fix?

 

Regards

Nick

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Super User
Mark39
Posts: 18,117
Registered: ‎30-11-2010

Re: Further Schedule Information Not Available

What are your signal strengths (Services -> Settings -> Signal)?

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Visitor
Nickvidamour
Posts: 3
Registered: ‎20-02-2013

Re: Further Schedule Information Not Available

They are both fine showing full more or less
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Community Coordinator
chelsea12
Posts: 5,195
Registered: ‎20-12-2010

Re: Further Schedule Information Not Available

HiNickvidamour,

 

Can you switch the box off and unplug from the mains, leave for 5 mins then switch it all back on to see if this helps?

 

If you can let me know how you get on that would be great?

 

Thanks,

Jane
Community Coordinator
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Occasional Visitor
Rico07
Posts: 6
Registered: ‎26-02-2013

Re: Further Schedule Information Not Available

If a planner rebuild doesnt work you could try a full system reset, however this would lose all recordings. You could do a viewing card reset which involves:

 

1. Taking your viewing card out.

2. Turn the box off at the plug, then turn back on so it sits on a red or amber light.

3. Once green, press tv guide and then go to all channels.

4. put viewing card back in.

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Visitor
Nickvidamour
Posts: 3
Registered: ‎20-02-2013

Re: Further Schedule Information Not Available

It seems after a couple of system resets it is now working all ok

Thanks for the help

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Community Coordinator
Kat-S
Posts: 1,268
Registered: ‎14-01-2013

Re: Further Schedule Information Not Available

Hi Nickvidamour,

 

 

That's great to see the problems fixed. 

 

 

Thanks,

Kat-S
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

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