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Error code 104!

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Runner
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Error code 104!

Afternoon everyone,

 

Recently my Sky+HD box has been saying there is not a telephone line connnected. I have tried swapping cables with new ones. I have tried connecting it straight into the phone socket instead of through my ADSL filter. Still nothing.

 

The error code 104 message comes up when trying to view my bill on through the Sky box. However yesterday, I managed to view a movie from the Sky store. Surely the phone line is required for this?

 

Is it an issue with the box itself?

 

Thanks in advance.

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Staff
Posts: 7,551
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Re: Error code 104!

Hi StuMiddleton84,

 

Welcome to the community Smiley Happy

 

The error code 104 means that the box believes that the telephone like is engaged. Can you check the following and let us know how you get on?

 

  • The phone point that the box is connected to - do you get a dial tone (this can be checked by plugging a phone only to the phone point)
  • Is there any voicemails on the line that have not been listened to.
  • Also, that when you are seeing this error message - is anyone using the phone

 

Thanks

Anne
Community Coordinator
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Answer
Staff
Posts: 7,551
Post 2 of 7
3,983 Views

Re: Error code 104!

Hi StuMiddleton84,

 

Welcome to the community Smiley Happy

 

The error code 104 means that the box believes that the telephone like is engaged. Can you check the following and let us know how you get on?

 

  • The phone point that the box is connected to - do you get a dial tone (this can be checked by plugging a phone only to the phone point)
  • Is there any voicemails on the line that have not been listened to.
  • Also, that when you are seeing this error message - is anyone using the phone

 

Thanks

Anne
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Runner
Posts: 13
Post 3 of 7
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Re: Error code 104!

Thank you Anne. The problem was a new BT Answer 1571 message. Everything is working as normal now.
Staff
Posts: 7,551
Post 4 of 7
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Re: Error code 104!

Hi StuMiddleton84,

That's fantastic news Smiley Happy

Thanks for coming back and letting us know that everything is working OK, I hope that your feedback will help other users who may see the same error code.

Hope to see you around more on the forum again.

Regards,
Anne
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
New Viewer
Posts: 1
Post 5 of 7
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Re: Error code 104!

It happens ti me cant access sky services when someone is on the phone
Oracle
Posts: 31,459
Post 6 of 7
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Re: Error code 104!

That's normal. Your Sky box uses the phone line to access the interactive services such as your bills, and clearly can't do so if the phone's in use.

Researcher
Posts: 17
Post 7 of 7
2,815 Views

Re: Error code 104!

You would think they would update software to give you the option of using your boradband connection if your Sky Box is hooked up to your router...

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