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16-02-2013 01:39 PM
Thanks for your post and welcome to Sky Help Forum community.
I am sorry to read that you are having this problem when trying to access the internet. All the troubleshooting we can advise you with through the Q&A section can be found here in relation to issues when connecting wirelessly and here if you are connecting with a wired connection. If this is unsuccessful, then if you could post on the forum as it allows us to investigate your issues further.