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Posts: 2
Joined: ‎26-09-2013

Email problems

Why do I keep getting problems with my email since it changed  over to yahoo, i.e. stops working, emails disappearing. I use a macbook pro. Thanks 

Retired Staff Member
Posts: 3,198
Joined: ‎03-12-2012

Re: Email problems

[ Edited ]

Good evening @boon555


Thank you for joining us here in the Sky Community and I am sorry to see you are having troubles with your email.


Can you tell me more about this and I can do what I can to help you.


Are your emails dropping into another folder at all? Have you set your email up with POP Settings or IMAP Settings? 


How long has this been going on? 

Posts: 2
Joined: ‎26-09-2013

Re: Email problems

Hi, Thanks for the reply. The  problem I have  dose not  happen on every occasion  I log into my emails. As far as I know all the settings are ok. My emails seemed to be working fine when it first went over to yahoo but just lately say about a month ago  emails in every folder disappears , to get it working  again I have to log out and log back in. I never got this problem before the yahoo change over.Thanks 

Posts: 3,784
Joined: ‎03-09-2012

Re: Email problems

Hi boon555,


Thanks for getting back to us,


Can you please tell me what browser you are using to access your emails? Have you tried a different browser to see if you get the same issue? 


If you can try this for me and let me know how you get on.