The content on this page may be out-of-date or have been superseded by newer information. Links on this page to other sites may not work and contact information may be inaccurate. This page has been archived for future reference.
22-10-2012 12:22 PM
For the past few months I've been experiencing sound issues with Eden HD.
The sound completely drops out about 5 seconds before commercial breaks and returns once the commercials have started. I've been in contact with Eden and they haven't got a clue as to what is wrong and say they haven't heard of this before.
Very rarely the same happens with Dave HD, but with Eden it's pretty much a constant occurence and getting very annoying. All other channels are unaffected.
27-11-2012 07:20 PM
It seems to me that this issue is being ignored. If the help team can't figure out what the problem is it would be good to admit they don't know rahter than simply ignore it.
I pay a lot of money each month for my Sky subscription and when I'm getting problems that are being ignored I'm not happy. Maybe £65 per month isn't considered much money for some people, but for me it is a lot of money.