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Eden HD Sound Issue

Runner
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Eden HD Sound Issue

For the past few months I've been experiencing sound issues with Eden HD.

The sound completely drops out about 5 seconds before commercial breaks and returns once the commercials have started.  I've been in contact with Eden and they haven't got a clue as to what is wrong and say they haven't heard of this before.

 

Very rarely the same happens with Dave HD, but with Eden it's pretty much a constant occurence and getting very annoying.  All other channels are unaffected.

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Retired Staff Member
Posts: 4,048
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Re: Eden HD Sound Issue

Hi RCRacer,

 

Welcome to the forum.

 

I'm sorry to hear about the problems you have been having with Eden HD, have you tried the standard definition channel to see if you get the same issue?

 

Thanks,

 

 

 

Take a look at the latest exclusive Sky customer offers
Runner
Posts: 4
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Re: Eden HD Sound Issue

The problem is only with the HD channel.

Researcher
Posts: 12
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Re: Eden HD Sound Issue

I have the same issue on multiple TVs, multiple sound systems and different Sky HD boxes. Im surpised this isnt a bigger deal because it happens on every set up in every house ive seen Eden HD in

Runner
Posts: 4
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Re: Eden HD Sound Issue

It seems to me that this issue is being ignored.  If the help team can't figure out what the problem is it would be good to admit they don't know rahter than simply ignore it.

I pay a lot of money each month for my Sky subscription and when I'm getting problems that are being ignored I'm not happy.  Maybe £65 per month isn't considered much money for some people, but for me it is a lot of money.

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