on 11-03-2012 04:37 PM
I have just upgraded to Sky HD from Sky+. I currently have a single phone cable from the wall and connected to my wireless router (under the TV, which is also connected to x-Box and Sony Blu-ray for on-demand stuff).
The Sky instructions say I need a phone cable connected into the back of the Sky box (for Anytime+) and router (of internet).
My question is: can I not just plug an ethernet cable between the router and Sky HD box to access on-demand stuff (like I do with the Sony Blu-ray)?
I do not want to have to route another cable from elsewhere in the house (mainly because the next BT socket is on the other side of the house!).
Many thanks your help in advance,
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on 11-03-2012 04:39 PM
No, The ethernet cable is for anytime plus.
The phone cable is for Box office and PPV
on 11-03-2012 04:58 PM
Hi - thanks for the quick response.
I don't use PPV or Box Office from Sky (I use Sony Entertainment Network instead). Therefore I am correct in your understanding that I therefore do not need to connect a phone cable into the HD box, and that I can just use ethernet to access Anytime+.
thanks in advance,
on 11-03-2012 05:58 PM
if you have just upgraded to an HD box you will find that you have been signed up to a new 1year contract, part of that contract is thet you MUST have the phoneline connected to the HD box for the duration of that year. People have hit this problem before and received calls and letters from sky stating that they will be subject to charges if they do not re-connect the phoneline for the duration of the contract. Once the year is over you can happily unplug the phoneline.
on 06-06-2012 03:30 PM
on 06-06-2012 03:41 PM
You have been given the wrong information (the agent is correct about multi-room).The Sky box needs to connected to a working phoneline for the first 12 months of the contract.There is a get out clause where you can pay a one off fee of £25.00 not to have it connected.
on 06-06-2012 03:46 PM
on 06-06-2012 03:58 PM
These are Skys Terms and Conditions
This is part of those conditions.
2. Interactive Discount
(a) We will pay the Interactive Discount provided that you keep to the Conditions of this Contract.
(b) You agree that, at all times from installation to the end of the Minimum Term, your Box will be fully and effectively connected to a Minidish and to a fixed and operational telephone line in the Territory which is capable of making outgoing calls. If before the end of the Minimum Term, you disconnect your Box from your telephone line and fail to reconnect it after being notified by us that you need to do so, you must reimburse us for an amount equal to the Interactive Discount we paid for the free supply of your Digital Satellite System. This amount shall not exceed £25. If you become liable to pay this amount, we shall notify you in writing
As for muliroom installations these need to connected 24/7 even after the minimum term.
on 06-06-2012 04:04 PM
on 06-06-2012 04:07 PM
At least it's sorted.
on 07-06-2012 03:27 PM
Another thing that isn't really talked about until you receive your documents ahead of install...
I recently spent a lot of time effort and money rewiring and decorating my home. I have a network point and 2 Coaxial outlets behind my TV but I don't have a phone socket...
I have just had all the cables hidden prior to plastering, new wooden floors etc, etc.
The only way a phone socket can get to that part of the room will be to go the entire way around the outside of my house.
I suppose I could convert the CAT5 point but then the box wouldn't have Internet connection instead and that point is also used by my Xbox. If only I had run an extra cable!!
its a bit stupid really that the Box is connected to the internet but also still needs a phone line!!
on 09-07-2012 06:57 PM