on 13-06-2011 04:19 PM
Digi box replaced by Sky, now Video machine wont record from Sky.
In fact Sky can no longer be found when retuning TV (analogue), or video, previously set on channel no 6.
Thought Sky would send engineer back to sort out but it appears its over 30 days since they installed new box and refitted Scart cables etc , (and since I last recorded from Sky apparently) so they wont arrange this.
Sky help tried but of no use to fix problem.
Solved! Go to the solution
on 13-06-2011 05:08 PM
Does your TV or video have a AUX channel as the picture might be found on there, sometime there is a button on the remote to access the AUX channel.
on 13-06-2011 09:17 PM
Thanks for your reply.
Advised by Sky new digi box should not have altered anything regarding setup but they failed to offer a solution.
If Sky engineers change anything are they not supposed to check everything is in order before leaving, I thought naively they would have.
Have attempted various methods but cannot get the original channel 6 where SKY was so cannot record, I can view Sky through Ext 1 as normal.
on 18-06-2011 04:17 PM
Just to update.
Sky engineers (why two always call I don't understand) attended and problem related to installation of new box not being tuned in correctly. Also they attached a third SCART between SKy box and Video so I would receive better picture through AV connection. They also changed Picture setting from PAL to RGB.
They checked and everything seemed OK, I say seemed OK because later in the evening put SKY on to watch US Open and the colours were horrible and kept flashing and jumping! Watching through video was much better and changing back to PAL seemed to correct, but the grass on the putting green was terrible when the camera followed the putt.
Contacted SKY on engineers number and was advised to check the SCART cable was pushed in fully this once again seems to have corrected the picture. Waiting to watch golf again to check.
Where do I go on SKY page to find offer engineers informed me about of free SKY+HD box without paying anything extra (just the box) and receiving a cash back offer?
on 18-06-2011 05:07 PM
I'm afraid we do not have specific details relating to the offers the engineers advised you about however you can view the latest existing customer offers by logging in to www.sky.com/shop/customer-shop/customer-offers/
on 30-06-2011 03:11 PM
Customer Services sent an email confirming I could have a free Sky+HD box and free installation without taking the subscription package. They advised I ring Customer Services to arrange.
When I did this I explained to a few people what the email stated until I was finally advised to sent this email to them.
They informed me they would not allow me what was stated!
Emailed a 'Chris' at Customer Services who sent me the email with what I was told without receiving any reply.
Have had numerous Sky follow ups regarding their customer service but no follow up to what has occurred.
Big company, poor services department.
on 01-07-2011 11:31 AM
I appreciate your frustration regarding this, if the offer has been sent to you it should include contact details for the team that issued the offer as not all of our advisors will be aware of this and may not be able to apply the offer to your account.
Does the e-mail contain contact details for you to contact this team or take up this offer?