on 03-04-2012 02:37 PM
I see some of you have been in contact with UKTV direct regarding the sound drop out on Dave HD. As I am sure you are aware by UKTV's response, we are aware of this and are working closely with them to get this resolved as quickly as possible.
Thanks you for your patience.
on 03-04-2012 02:49 PM
I've got the exact same thing, the sound drops out for about 5-10 seconds then the picture jumps/stutters and everything's better once again. Happened about six times during Top Gear earlier. Very annoying!!
04-04-2012 01:12 PM - edited 04-04-2012 01:12 PM
Just to confirm that the SD channel on 232 does hot have the sound dropouts, the problem is restricted to the HD channel only.
on 06-04-2012 08:33 PM
This problem seems to be getting worse As it happens every day I'm not sure why it is taking so long to identify the problem!
Can we get a discount to our HD subs? as we do pay extra for HD and cannot view Dave HD any more
on 07-04-2012 01:43 PM
Im trying to watch Dave HD (sky) botswana special, and it's awful! A few mins ago the sound was cutting out every 10 seconds with some kinda interlacing freeze going on with the picture. I am atleast relieved to hear its a Dave HD probem not a problem with my system. It's an odd thing...comedy central was on all day yesterday, in 14 hours not a problem, now im lucky to go 3 mins without a freeze.
Hope they sort this out soon. I love my TG.
on 07-04-2012 02:55 PM
I have never had a problem with Dave HD until I had my Sky HD box replaced just over a week ago. Until then Dave HD was fine. It is now very frustrating as it happens numerous times during a programme. It's hard for me to see past a hardware issue, as it was fine until I changed boxes, but I'll wait and see what UKTV find before reporting my new Sky box.
on 07-04-2012 04:05 PM
Following my previous post; I have re installed my old HD box and I'm still getting the loss of sound on Dave HD. So that rules out a hardware issue. Hopefully UKTV will get it sorted soon.
on 07-04-2012 05:58 PM
Exactly the same here. Had it for a couple of weeks now, but today seems to be really bad. Still had a HD box from a friend and switched them over (don't know the exact numbers, but this one is smaller and he received it long after me). The problem is still exactly the same. Had Sky on the phone to activate the card, but they said they didn't know about the problem. They suggested to take the plug out and wait a couple of minutes...
on 08-04-2012 12:04 PM
Trying to watch the TG Special that I recorded last night and it's totally unwatchable!
Every minute the sound cuts out for about 10 seconds then the picture flickers then the sound comes back. This is totally unacceptable as I have a HD subscription for a reason. Please get it sorted as it's only limited to your HD broadcast...