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Occasional Visitor
snowy2020
Posts: 2
Registered: ‎30-12-2011

'Crackling' noise when watching sky - esp. football

I get a crackling or interference noise when watching sky, only started a few days ago. Tried different tv's as it sounds like a blown speaker but defo the sky box. Most programmes are ok but it really becomes apparent when watching football as the commentary seems to be on the level/tone which attracts this noise.

Anything I can do or just a case of a new box?

Thanks in anticipation

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Community Coordinator
Anne-M
Posts: 7,537
Registered: ‎10-10-2011

Re: 'Crackling' noise when watching sky - esp. football

Hi snowy2020, 

 

First of all I would like to thank you for joining the forum.

 

Can you advise if this was on live TV or when you are playing back the content? Are you able to advise some of the programme details (date, time and channel) of the programmes you are noticing the cracking noise so we can find out if this is a broadcast issue?

 

I look forward to hearing from you. 

 

Thanks, 

Anne
Community Coordinator
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Occasional Visitor
snowy2020
Posts: 2
Registered: ‎30-12-2011

Re: 'Crackling' noise when watching sky - esp. football

Thanks

 

I only have the standard digibox so always watching live, watched the Liverpool v Newcastle game last night and while the actual game and commentary was ok (only a small amount of 'crackling') trying to listen to the half time analysis was shocking and I had to turn over so it's almost a case of the tone of the person talking at the time.

Can happen with any programme which I have checked again by flicking between sky and freeview and it's only ever the sky which has this issue.

 

Regards

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Community Coordinator
Anne-M
Posts: 7,537
Registered: ‎10-10-2011

Re: 'Crackling' noise when watching sky - esp. football

Hi snowy2020, 

 

Thanks for the information you have given me. Are you able to rule your system being at fault by asking a friend or family member if they have any problems with crackling sound on sky? We don't have any reports for sound issues on this game last night.

 

Thanks, 

Anne
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Please do not post any personal details or account information. Please use plain text.