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31-12-2011 09:23 AM
The advisor called me on my mobile so they already had my number on the system maybe each department of sky should use the same system, then my mobile number would have automatically gone onto the printed sheet that the BT openreach engineer had with him. I did the house move online and gave my mobile number then. Obviously your call centre staff are over worked and expected to do accept a certain number of calls rather than actually providing a good customer satisfaction level. Having worked in a call centre previously myself for O2 I know exactly how you work and it's all about figures on paper rather than resolving actual problems, I will be complaining to ofcom see if they have anymore complaints from your "valued customers" and there great experiences. Your Sincerely Mr C.Deakin
02-01-2012 01:03 PM
Hi Freakin+Deakin, while our system can hold several contact number only one can be selected as primary. I apologise that the number you gave online was not passed to the engineer. It should have been made clear that as the engineers are from Openreach and not Sky someone must be in the house during the whole day/time slot we have indicated the work will take place.
If you feel you have not been given the correct information and that this was not your fault please have a chat with our home move team on live chat and see if they can help.
02-06-2012 11:38 AM
09-06-2012 05:32 PM
Thanks for your post and welcome to the forum!
Sorry for the late response, have you managed to contact us or are you still having issues with your dial tone and broadband?
Can you possibly check our guide here to see if this helps.
If you still require assistance with this please let us know
14-06-2012 01:11 PM