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Community Coordinator
michael-r
Posts: 1,154
Registered: ‎22-12-2010

Contact Us Help Guide

Sometimes there is a need to contact our call centres for issues that the Forum cannot assist further with. We understand not everyone has been able to find the E-mail or phone number options successfully when using the Contact Us page.

 

This is a quick help guide to show how you can find the Live Chat, E-mail or Phone option for your particular query to ensure it is routed to the correct team.

 

 

Step 1 is where you choose the option relating to the product or service your query is about.

 

 

Contact us step 1.JPG

 

Step 2 is where you choose the correct link for your query or the closest one to it.

 

Contact us step 2 BB.JPG

 

Step 3 presents you with our top related help centre articles or Forum posts which might provide an answer without the need to contact us. At the bottom of the page you will also see 2 or 3 contact options.

 

Contact us step 3 BB.JPG

 

Michael
Community Coordinator
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Community Coordinator
Robert
Posts: 7,721
Registered: ‎08-12-2010

Re: Contact Us Help Guide

Have you found this guide useful? let us know by posting a reply.

Robert
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

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Occasional Visitor
MONREAL
Posts: 2
Registered: ‎08-02-2011

Re: Contact Us Help Guide

HELLLLLLLLLLLLLLLO ANYBODY THERE TO HELP

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Occasional Visitor
MONREAL
Posts: 2
Registered: ‎08-02-2011

Re: Contact Us Help Guide

I NEED HELP WITH MY SET UP CAN I CHAT WITH U

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Community Coordinator
Robert
Posts: 7,721
Registered: ‎08-12-2010

Re: Contact Us Help Guide

[ Edited ]

Hi MONREAL, 

 

The Sky Help Forum is set up as a community support environment, the forum is not used as a direct communication channel with sky.

 

If you have a question you would like to ask that the community, please post a new topic with details and the community should be able to answer this for you.

 

Please do not post any personal details on the forum as this is a public site an any information posted can be viewed by anyone visiting the site.

 

If your query is relating to your account or an account specific issue, please us the Contact Us link to contact the relevant department.

Robert
Community Coordinator
Community Welcome, Hints & Tips
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Occasional Visitor
Yvonne+Marshall
Posts: 1
Registered: ‎20-04-2011

Re: Contact Us Help Guide

We have just got a laptop and need to get a wireless router - do you send us this?

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Community Coordinator
michael-r
Posts: 1,154
Registered: ‎22-12-2010

Re: Contact Us Help Guide

Hi Yvonne+Marshall,

 

When you order the broadband through Sky the package does include a Sky broadband box which is wirelessly enabled.

Michael
Community Coordinator
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Contributor
Scruds
Posts: 71
Registered: ‎22-04-2011

Re: Contact Us Help Guide

[ Edited ]

Thanks. Not very helpful I'm afraid.

quote...

Sorry, we are currently experiencing problems with this form, please try again a little later or call us.

Edit. NVM it went through finally. Lets just hope they answer, rather than ignoring it as seems to be tha case according to these forums

________
Is the pub open yet?
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Community Coordinator
Robert-B
Posts: 2,859
Registered: ‎21-10-2010

Re: Contact Us Help Guide

Hi Scruds,

 

Can you confirm what options you are choosing and what browser you are using as well?

Robert-B
Community Coordinator
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Contributor
Scruds
Posts: 71
Registered: ‎22-04-2011

Re: Contact Us Help Guide

[ Edited ]

Firefox. Information about Sky Talk activation.

It went through eventually. As you can see above I edited my post accordingly, but you had already responded, thanks.

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Community Coordinator
Robert-B
Posts: 2,859
Registered: ‎21-10-2010

Re: Contact Us Help Guide

Ah, no problem.

 

If you don't hear anything by this evening it may be best to use the phone option, Form enquiries can sometimes take up to 5 days to be dealt with so your requests might not be actioned before your engineer visit tomorrow.

Robert-B
Community Coordinator
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Frequent Visitor
ladiesvampyre
Posts: 12
Registered: ‎14-06-2011

Re: Contact Us Help Guide

not a fan of using the phone so i am replying here, i have received the router for my order, but i still have no letter confimring when i will be activated and my username and password for internet, please help

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Community Coordinator
Robert
Posts: 7,721
Registered: ‎08-12-2010

Re: Contact Us Help Guide

Hi ladiesvampyre, 

 

Can you check if there is a date showing when you log into the MySky website and select Track Order from the My Account section?

 

If there is no date showing on the MySky website, you'll need to use the Contact Us page to discuss this with our Customer Help team who can access your account and look into this for you.

Robert
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

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Frequent Visitor
ladiesvampyre
Posts: 12
Registered: ‎14-06-2011

Re: Contact Us Help Guide

yes i have a date in there but i was told that i should have received mail through my door also, this has not come and i need it for my records, phone rep has tried to re-issue

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Occasional Visitor
Robert+Wilkinson
Posts: 1
Registered: ‎11-08-2011

Re: Contact Us Help Guide

Hi,

    Was trying to find out how i could upgade current netgear router(as its 3 years old and playing up) to the sleek little black number on the my sky site?

 

Is it just a case of phoning up? or can i order online?

 

kind Regards

 

Robert 

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