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29-10-2013 11:22 AM
Good morning ctuk,
Thanks for your first post on our community
I have moved your post to our Sky On Demand board so I can ask you more information about this so we can resolve this "Fail" status for the "connection to On Demand" option that you are seeing.
You mentioned that you tried it on a different broadband connection and this seems to work however when using a Virgin connection it doesn't, can you let me know what you mean by this? Do you have more than one line into your home or have you tried taking your Sky box and viewing card to another premises to see if this worked?
I look forward to hearing from you soon.
04-11-2013 08:17 AM
Yes - I have two broadband connections available. The Virgin Media one is cable broadband, this one used to work fine but recently the failed message appeared. I tried using a different broadband connection and didnt get the failed message.