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Getting There
ctuk
Posts: 2
Registered: ‎27-10-2013

Connection to router ok, connection to on demand fail.

 This is on a virgin media connection which is ok for other connections.

 

i have tried on a different broadband connection and the on demand worked ok.

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Retired Staff Member
Anne-M
Posts: 7,551
Registered: ‎10-10-2011

Re: Connection to router ok, connection to on demand fail.

Good morning ctuk,

 

Thanks for your first post on our community :smileyhappy:

 

I have moved your post to our Sky On Demand board so I can ask you more information about this so we can resolve this "Fail" status for the "connection to On Demand" option that you are seeing.

 

You mentioned that you tried it on a different broadband connection and this seems to work however when using a Virgin connection it doesn't, can you let me know what you mean by this? Do you have more than one line into your home or have you tried taking your Sky box and viewing card to another premises to see if this worked?

 

I look forward to hearing from you soon.

 

Regards,

Anne
Community Coordinator
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Getting There
ctuk
Posts: 2
Registered: ‎27-10-2013

Re: Connection to router ok, connection to on demand fail.

Hi Anne

 

Yes - I have two broadband connections available. The Virgin Media one is cable broadband, this one used to work fine but recently the failed message appeared. I tried using a different broadband connection and didnt get the failed message.

 

Any suggestions?

 

Regards

 

Colin

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