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14-09-2013 07:18 PM
I am just trying to set up on demand but after completing set up the connection to on demand says FAIL
The network connection is ok, i have tried the fixes such as hard reboot but nothing works
What else can i do ??
14-09-2013 07:29 PM
I Have been having problems with on demand all day with failing downloads and ive just been on the phone to sky whp are a bunch of useless buggers i think it is at theor end i will wait until the morning but if no joy i will cancell my contract with sky!!
15-09-2013 12:46 PM
I have had my new SKY HD box for 2 weeks and everything was fine until yesterday morning when Catch up and Box sets had disappeared. After trying all sorts to reconnect nothing has worked even though all the lights are on my wireless connector and the internet is fine for everything else. It looks to me like it is a problem at Sky’s end and I will not ring again today and hope they sort out the problem their end!
17-09-2013 01:24 PM
You're lucky your On Demand is back - mine is still dropping out with connection FAIL alternating with OK. Although Sky tell me they have no issues It does seem that there is something amiss at the SKY end or with software updates.
19-09-2013 11:16 AM
So you are still having issues with On Demand, please let me know the following:
Are you using a Sky branded wireless connector? Or connecting using an Ethernet cables?
Which type of router do you have?
I look forward to your reply.
19-09-2013 12:00 PM
19-09-2013 08:34 PM
Ok so I asked this question last week and no one from the sky team bothered to ask me questions to solve my issue....all of a sudden someone pops up on the thread offering help to everyone else
Whilst i dont begrudge others getting sorted ( and by the way i hope you all do) surely someone from SKy should be throwing the guidance my way !!!!!....ridiculous
20-09-2013 07:41 AM
Thanks for getting back to us with that information Jevs, let's get you connected to On Demand
It may be the case that your software needs to be updated on the box. So I can check that your software's up to date, can you press the Services button on your Sky remote, then go to Settings, followed by details and tell me the Model number and Version number?
Once I have this information, I can check the software and assist further with this.
20-09-2013 07:47 AM
Apologies for the delay in getting back to you Tobeywan, I'd like to help get your On Demand working
Similarly to the steps I've posted to Jevs, can you let me know your Model and Version numbers by pressing Services on your Sky remote, then going in to the Settings menus, followed by Details? The reason I ask is to check the software you're running on the box is up to date as this is important for the use of On Demand.
Please come back to me and let me know and I'll help get your On Demand connected up so you can start using the service.
20-09-2013 10:20 AM
Andy, please can you help me with the connection between theSky Mini On Demand box and the router. Have tried several times but it always fails. The Model number is R007.061.49.00P and the Version number is 4 f 3 1 d 5. Much appreciated as have spent hours trying.
20-09-2013 10:39 AM
I'd love to help get your new Wireless Connector MINI working John+Hawthorne
From the info you've given me from your box, the software's all good. So the next step would be to look at the Broadband.
Can you tell me, are you a Sky Broadband subscriber? The reason I need to know this is so I know what troubleshooting steps to take next.
Please come back to me and let me know and I'll continue to troubleshoot this with you.