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16-08-2013 10:07 PM
Just got a wireless connector from the Sky engineer, and followed the instructions to hook it up to my wireless router for on demand TV. However, the power light just alternates between orange and white and I never get a screen to choose my router and enter my wireless key.
Following some other advice went to Settings/Network and seet Connection to Broadband Router FAIL, Connection to On Demand FAIL, ip address 0.0.0.0 DHCP ON.
Options/Customise shows NO Broadband option for manual setup of the router.
Also tried pressing WPS buttons on both Sky wireless connector and Router - makes no difference.
Have a Sky+ HD box version number 4f31d6
Any further advice on how I can connect the Sky box to the wireless router for on-demand TV?
20-08-2013 02:06 PM
Good afternoon Jbradshaw777,
It's great to read to one of our customers who is trying to take advantage of the On Demand service we offer
I'm sorry to read that you seem to be having some issues when trying to get your box to allow you to view the full On Demand menu. The first thing we would ask you to try is to reboot the box, by switching it off and disconnecting it from the mains power supply, leaving it for a few minutes, and then switching it back on.
This problem may also have been caused by an issue on the hard drive of your box. To fix this, we would suggest trying a planner rebuild which will fix any errors which may be causing this. This will not affect any of your current recordings.
If this does not help, we would next suggest trying a software download, which will ensure that your box is running the most up to date version of software available for your box type.
What we would next ask you to try is to reset the network connection that you have set up at the moment. To do this, if you can:
If the steps suggested previously do not help, the last thing we could ask you to try would be a full system reset, which would revert your box back to it's factory settings, resulting in all of your recordings in being deleted. The steps to do this can be found in the planner rebuild link mentioned earlier.
I hope this helps get this up and running. Please let us know how you get on by replying to my post whenever you get a chance.
30-10-2013 10:58 AM
I had the same problem. Calls to Sky support with various suggestions being made unfortunately didn’t rectify it; however I did manage to sort it out myself through trial and error. I have one of the wireless connector boxes (not the ‘mini’ version, rather the standard one). This was where the problem lied, it appears it crashed in some way, despite the power and network lights still showing. I unplugged all cables from it, both power and LAN, waited a minute or so and plugged them back in, went back into settings, and everything was back to normal again. Hope this helps, and also I’d like to think Sky Support will take note of this solution, as from over 1½ hours of calls no-one suggested this, and ultimately it was a pretty simple solution.
31-10-2013 06:55 PM
01-11-2013 09:44 AM
It's great to read that you managed to get this sorted in the end with something you correctly state is a relatively simple fix.
I will be sure to ask any other users who have similar issues in the future to give this a try as we now have some confirmation that it can work.
If you have any other questions or queries in the future please let us know.
01-11-2013 09:55 AM
I'm glad to read that you too have also managed to get the better of this problem and can imagine the frustration which this was causing you.
I hope that you will now start to take advantage of the On Demand service now that you have been able to get this hooked up and begin to enjoy this.
If we can ever be of any help in the future you know where we are
01-11-2013 01:52 PM
01-11-2013 02:08 PM
01-11-2013 03:51 PM
It's great to see you are making use of the full range of fantastic services we have on our platform. We are constantly looking at ways to improve our customers experience with us and innovating new products is at the forefront of everything we do.
We are always looking at improving our Sky Go service so watch this space.
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