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Researcher
Posts: 4
Joined: ‎22-02-2013
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Changing your package

I want to take things off and add things onto my package. I can see online that I can add things on. Can I take things off my package online?

Thanks
Oracle
Posts: 55,210
Joined: ‎27-10-2010

Re: Changing your package


liza85 wrote:
Is there any plans in the future to be able to do this online?

No offence but it seems a bit silly being able to add on but not take off online.

Very unlikely I would have thought as Sky like you to call up so that can talk you into keeping what you are trying to cancel or to perhaps offer you something.

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Editor
Posts: 823
Joined: ‎18-05-2011

Re: Changing your package

[ Edited ]

It's already a requirement that Sky allow customers to downgrade by emailing them via "My Sky"- it's in the terms & conditions and is even offered as an option in an online Help & Support article:

http://help.sky.com/my-account/billing/remove-a-package-or-cancel-your-subscription

 

However, it's a common complaint that Sky circumvent notices not made by telephone by delaying or failing to process the notices. Experiences include staff reversing the onus  back to the customer to contact them again by telephone, by indicating that it won't otherwise be processed  (there's apparently a "cut and paste" response in use to do this).

 

"Just Cancel services as requested...."

http://helpforum.sky.com/t5/Billing-Payments/Just-Cancel-services-as-requested/td-p/902180

 

"Remove a package or cancel your subscription"

http://helpforum.sky.com/t5/Billing-Payments/Remove-a-package-or-cancel-your-subscription/td-p/76355...

 

 

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All Replies
Oracle
Posts: 55,210
Joined: ‎27-10-2010

Re: Changing your package

To remove something from your package you have to call Sky and give them 31 days notice to do this.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Researcher
Posts: 4
Joined: ‎22-02-2013

Re: Changing your package

Is there any plans in the future to be able to do this online?

No offence but it seems a bit silly being able to add on but not take off online.
Oracle
Posts: 55,210
Joined: ‎27-10-2010

Re: Changing your package


liza85 wrote:
Is there any plans in the future to be able to do this online?

No offence but it seems a bit silly being able to add on but not take off online.

Very unlikely I would have thought as Sky like you to call up so that can talk you into keeping what you are trying to cancel or to perhaps offer you something.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Researcher
Posts: 4
Joined: ‎22-02-2013

Re: Changing your package

That's what I was trying to avoid. Sales pitches and guilt trips. Oh well never mind.
Editor
Posts: 823
Joined: ‎18-05-2011

Re: Changing your package

[ Edited ]

It's already a requirement that Sky allow customers to downgrade by emailing them via "My Sky"- it's in the terms & conditions and is even offered as an option in an online Help & Support article:

http://help.sky.com/my-account/billing/remove-a-package-or-cancel-your-subscription

 

However, it's a common complaint that Sky circumvent notices not made by telephone by delaying or failing to process the notices. Experiences include staff reversing the onus  back to the customer to contact them again by telephone, by indicating that it won't otherwise be processed  (there's apparently a "cut and paste" response in use to do this).

 

"Just Cancel services as requested...."

http://helpforum.sky.com/t5/Billing-Payments/Just-Cancel-services-as-requested/td-p/902180

 

"Remove a package or cancel your subscription"

http://helpforum.sky.com/t5/Billing-Payments/Remove-a-package-or-cancel-your-subscription/td-p/76355...

 

 

Researcher
Posts: 4
Joined: ‎22-02-2013

Re: Changing your package

Thank you Smiley Wink that's very helpful!
Researcher
Posts: 5
Joined: ‎21-01-2013

Re: Changing your package

[ Edited ]
I have certainly used the Contact Us section to downgrade in the past - while not processed immediately, it was within 48 hours, which suited me. However I note that some recent replies given by company representatives here point towards phoning an agent as the only option - which seems odd/confusing/incorrect/not-very-customer-friendly