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21-06-2014 12:04 PM
I have a weird issue with my 1 week old sky plus HD box. Certain channels (E.g. BBC2 HD, ITV1, Dave) give me a "your sky + box isn't receiving a satellite signal" error with "25" shown at the top right of the box. Most channels (e.g. BBC1, Sky1 HD, all movie channels) work fine. All channels worked properly for the first few days, this started on thursday. I've tried the following:
1. Reset box, including holding down backup to do a system update
2. Rebuilt the planner
3. Checked the dish, it seems fine
4. Checked the signal strength, both input 1 and 2 are locked with almost maximum signal quality
I'm going to call the people that maintain our communal satellite dish but wondered if anyone had any ideas on other things I can try?
21-06-2014 12:14 PM
23-06-2014 11:22 AM
Thanks for the tip, I tried swapping the cables but no difference. I'll have to wait for an engineer to look at it I guess. At least the channels that don't work still work on other version of them e.g. no ITV but ITV+1 works! Dave HD doesn't work, but Dave in standard definition does!
26-09-2014 04:13 PM
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