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Regular Visitor
rhmacbook
Posts: 9
Registered: ‎11-01-2014

Cannot connect the Sky wireless booster using an Apple MacBook Pro following the instructions.

Using instruction supplied with device. Does not load page listing avaiable networks.

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Retired Staff Member
Tim+RM
Posts: 293
Registered: ‎30-05-2013

Re Cannot connect the Sky wireless booster using an Apple MacBook Pro following the instructions.

[ Edited ]

Hi rhmacbook, are you getting any error messages when you try and do this? Regards Tim.

Tim
Community Coordinator
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Regular Visitor
rhmacbook
Posts: 9
Registered: ‎11-01-2014

Re Cannot connect the Sky wireless booster using an Apple MacBook Pro following the instructions.

[ Edited ]

No. Page does not load.

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Retired Staff Member
Tim+RM
Posts: 293
Registered: ‎30-05-2013

Re Cannot connect the Sky wireless booster using an Apple MacBook Pro following the instructions.

[ Edited ]

Thanks rhmacbook, have you tried the manual set up option shown on this page?

Tim
Community Coordinator
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Regular Visitor
rhmacbook
Posts: 9
Registered: ‎11-01-2014

Re: Thanks rhmacbook, have you tried the manual set up option...

Thank you. Yes but will try again when I have more time. I will let you know the outcome.
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Frequent Visitor
AD53
Posts: 9
Registered: ‎14-01-2014

Re Cannot connect the Sky wireless booster using an Apple MacBook Pro following the instructions.

[ Edited ]

I Have the same problem, what should be a very straight forward procedure is not possible and the web page cannot be found?

Do sky supply a new router with a WPS button if it is not possible to connect?

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Community Coordinator
LauraMac
Posts: 6,859
Registered: ‎20-12-2010

Re Cannot connect the Sky wireless booster using an Apple MacBook Pro following the instructions.

[ Edited ]

Hi AD53,

 

It's not so good to see that you're not able to connect your booster to you router. To help you get this connected, can you please tell me if you've followed these steps

 

Speak to you soon.

LauraMac
Community Coordinator
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Frequent Visitor
AD53
Posts: 9
Registered: ‎14-01-2014

Re: Re Cannot connect the Sky wireless booster using an Apple MacBook Pro following the instructions

I have followed the guide, but cannot get the web page to connect manually and our router does not have a WPS button. any ideas?
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Regular Visitor
rhmacbook
Posts: 9
Registered: ‎11-01-2014

Re: Thanks rhmacbook, have you tried the manual set up option...

Have tried manual setup as described on line and in paper instuctions included with booster . The setup page address sits in address bar partially loade then nothing happens.

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Frequent Visitor
AD53
Posts: 9
Registered: ‎14-01-2014

Re: Re Cannot connect the Sky wireless booster using an Apple MacBook Pro following the instructions

Hi LauraMac ,

Any other suggestions on how to get the booster set up on a MacPro please?
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Community Coordinator
Panlop-B
Posts: 951
Registered: ‎16-12-2013

Re: Re Cannot connect the Sky wireless booster using an Apple MacBook Pro following the instructions

Hi AD53 & rhmacbook,

 

Could I just confirm what Operating System you are currently using?

 

Thanks, 

Panlop
Community Coordinator
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Frequent Visitor
AD53
Posts: 9
Registered: ‎14-01-2014

Re: Re Cannot connect the Sky wireless booster using an Apple MacBook Pro following the instructions

Operating system is Mac OS X version 10.5.8 no software updates available .
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Community Coordinator
Panlop-B
Posts: 951
Registered: ‎16-12-2013

Re: Re Cannot connect the Sky wireless booster using an Apple MacBook Pro following the instructions

Hi AD53,

 

Could you confirm that the Booster is connected to your Apple MacBook Pro using an Ethernet cable?

 

Could you also confirm the Booster power light is solid white?

 

Also have you tried moving the Booster closer to the Router while setting up?

 

Thanks,

 

Panlop
Community Coordinator
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Regular Visitor
rhmacbook
Posts: 9
Registered: ‎11-01-2014

Re: Re Cannot connect the Sky wireless booster using an Apple MacBook Pro following the instructions

I am using mac OSX 10.9.1.

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Frequent Visitor
AD53
Posts: 9
Registered: ‎14-01-2014

Re: Re Cannot connect the Sky wireless booster using an Apple MacBook Pro following the instructions

Can confirm that it is connected by the cable, power is solid white and the booster is 10 feet away from the router. Also our Internet speed is very slow.
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