on 11-10-2011 04:36 PM
Hello Sky Community!
Just a quick question but first i'll outline my situation.
I have been a very happy Sky customer over the last 6 months (tv, broadband and calls). However due to an unfortunate personal injury I am having to move home and into a property that already has a full Sky subscription. When I move into this property I will be contributing to the payment of the existing Sky subscription.
However, because I am only 6 months into my 12 month contract, it is looking like I am going to have to continue paying the remainder of my original contract, which will be about £150 at a minimum.
I know Sky aren't obliged to prematurely cancel my contract with them, however do you think they will be understanding enough to recognise my unfortunate situation and help me out?
I have tried contacting the billing support by phone and they have told me they cannot help me, and that I must contact Sky Customer Relations via the sky website. I have tried doing this and have recieved no reply. I have further contacted Sky by phone and asked if I could talk to Sky Customer Relations but apparently that is not possible.
I have ben a very happy Sky customer for the last 6 months, and when I get back on my feet and am able to live on my own again then one of the first things I plan to do is re-subscribe.
I feel it would be unfair for me to have to pay £150+ for a sky subscription that I cannot even use, especially when I am also going to be contributing to the payment of another subscription.
So, has anyone been in a situation like mine before, or know anyone that has and were Sky understanding and able to help them?
A happy Sky Customer that wants to remain a happy Sky customer.
on 12-10-2011 08:31 PM
If that's correct, if they were to downgrade the package and then terminate would they only be charged liquidated damages at the downgraded rate? Or, would it be calculated based on the original package that was signed for for the duration of the agreement?
on 13-10-2011 09:00 AM
Sorry that your circumstances have changed, hopefully you will be on the mend soon.
As this is account specific and we wouldn't ask for details over the forum I have sent you a private message.
on 03-11-2011 01:29 PM
I just wanted to let everyone know that Sky were very understanding and managed to help me out and terminate the contract.
What a great company, and what a great service they provide.
I look forward to resubscribing again soon.
Much love x
on 31-03-2012 10:56 AM
I wish this was the response I had got from Sky whilst trying to cancel my subscription. I am trying to cancel my subscription [I have three months remaining] due to me going on maternity leave. As I'll be on maternity leave I no longer have the funds to pay the monthly fee. I have called Sky three times to try and do this and have been told different information by each one. The first told me; I wasn't in contract and could cancel there and then. The second that; I was still in contract and had to pay the value of the rest of the contract. And the third; that I could not cancel over the phone and had to write to Sky to 'ask' if I can leave.
It's been a total joke.
on 31-03-2012 02:35 PM
on 15-10-2012 10:21 PM
on 18-02-2013 05:36 PM
on 18-02-2013 06:23 PM - last edited on 22-02-2013 01:24 PM by batweb79
Hi Cazza 36,
You have the right to cancel your contract and pay early termination charge(s) to Sky, according to the tariffs detailed at www.sky.com/earlytermination .
If you read some of the threads here , you will see that customers have often been told that they cannot cancel early and/or that termination charges are equivalent to the lowest priced package. As you can see in the Sky article, they are not!
I'd advise that you retain careful evidence of any cancellation you send Sky (e.g. screenshots of an email sent via My Sky, or recorded delivery letter).
SKY HELP PAGES:
Cancellations & downgrades: http://help.sky.com/my-account/billing/remove-a-pa
Code of Practice: http://help.sky.com/my-account/complaints/sky-cust
Early Termination: www.sky.com/earlytermination
Terms & Conditions (UK): www.sky.com/shop/terms-conditions
Edit to font to make link readable for the community.
on 18-02-2013 09:23 PM
on 18-02-2013 10:07 PM
My interpretation of your position is this:
If you are 6 months in to a subscription, then you appear not to have served the minimum HD subscription period of 12 months. Therefore, if you remained an active tv subscriber you would only save £5 per month by downgrading your tv package (with 31 days notice) from Entertainment Extra to Entertainment.
If you were to terminate your contract early you would have to pay the termination charges (in one payment) for the remainder of 12 month minimum terms, as follows:
£15.31 per month for your tv package + £7.44 per month for your HD Pack =£22.75 per month
You also have to factor what you're going to do concerning talk and broadband in to the equation though. Broadband Lite isn't available to non- tv subscribers, whilst Broadband Unlimited attracts a £2.50 per month surcharge for non-tv customers; or if you cancel them early you'd have to pay the applicable early termination charges on them aswell as the tv & HD.
on 18-02-2013 10:09 PM