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Can't see BBC Red button Olympic Channels

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Runner
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Post 1 of 25
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Can't see BBC Red button Olympic Channels

I get Error Code C501-U70-L1970. Is there anything I can do? Very annoying at this time! I've already rebooted

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Editor
Posts: 1,421
Post 6 of 25
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Re: Can't see BBC Red button Olympic Channels

The channel number are probably different on Freesat and Virgin, and Freeview won't have all of them. Probably don't want to confuse viewers trying to explain the channel numbers.

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New Viewer
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Post 2 of 25
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Re: Can't see BBC Red button Olympic Channels

I have the same issue
Runner
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Post 3 of 25
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Re: Can't see BBC Red button Olympic Channels

I have been having the same issues and the Red Button for Olympics seems to freeze or show the error code, BUT...

I have found that all of the 24 Olympics Channels that the Red Button will link to have been added as extra channels and you can access them directly from channel 450-473 or on HD 474-497. I hope that helps!

Oracle
Posts: 60,049
Post 4 of 25
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Re: Can't see BBC Red button Olympic Channels

If you have a HD box (even without the HD pack) the HD BBC Olympic channels are on 450 - 473.

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Runner
Posts: 1
Post 5 of 25
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Re: Can't see BBC Red button Olympic Channels

That's good to know - but why on earth haven't we been told about it by The Beeb?

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Editor
Posts: 1,421
Post 6 of 25
5,338 Views

Re: Can't see BBC Red button Olympic Channels

The channel number are probably different on Freesat and Virgin, and Freeview won't have all of them. Probably don't want to confuse viewers trying to explain the channel numbers.

Runner
Posts: 5
Post 7 of 25
4,749 Views

Re: Can't see BBC Red button Olympic Channels

I can't get the Olympic channels as "No signal received" error so I have to use the Red button from BBC1. When I try this I get the same error code C501-U70-L1970. It doesn't happen all the time, I was wondering if this is a problem with the box itself. I have tried rebooting and unplugging the box etc but to no avail.
Editor
Posts: 1,421
Post 8 of 25
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Re: Can't see BBC Red button Olympic Channels

If you are getting no signal errors this is probably the reason for the red button error code as they use the same video feeds.

 

Have you tried a planner rebuild?

Runner
Posts: 5
Post 9 of 25
4,725 Views

Re: Can't see BBC Red button Olympic Channels

Thanks for the reply, I haven't tried a planner rebuild as I'm not sure how to do that, but I'll find out and will give it a go when I get home tonight. 

Editor
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Post 10 of 25
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Re: Can't see BBC Red button Olympic Channels

Runner
Posts: 5
Post 11 of 25
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Re: Can't see BBC Red button Olympic Channels

Thanks for your help ans suggestions John8372, I'm still getting the problem after doing that so I guess it must be down to that dodgy signal after all.  I'll have to use the internet to watch the stuff I missed Smiley Happy

 

 

New Viewer
Posts: 1
Post 12 of 25
4,505 Views

Re: Can't see BBC Red button Olympic Channels

Many, many thanks.  Have not been able to use red button - along with various other problems today.

We can now watch the olympics as we choose.

Retired Staff Member
Posts: 4,048
Post 13 of 25
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Re: Can't see BBC Red button Olympic Channels

Hi Jonno40,

 

It has been brought to our attention that some viewers are getting an error code C501-U79-L1970, when pressing the Red Button to access the Olympics service. You should first try turning off the box at the plug for a minute, then turn it back on again.

 

Should this not resolve the issue it is likely to be a signal problem.

 

To confirm if it is a signal problem, try to tune directly using the EPG listing, if this is not possible this confirms that your problem is with the signal and not the box.

 

Thanks

Barry
Community Coordinator
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Runner
Posts: 1
Post 14 of 25
4,075 Views

Re: Can't see BBC Red button Olympic Channels

Thanks - that helps and stops family moaning that can't see the events they want to!

Researcher
Posts: 4
Post 15 of 25
3,625 Views

Re: Can't see BBC Red button Olympic Channels

I had the same problem but it was only when I tried to reboot my Sky Box that the problem emerged.

For some reason the box thought I was recording so 'Interactive Sevices' were unavailable. I checked all the channels using both the Planner and TV Listings. There were no recordings. Problem solved by disconnecting Sky Box from the mains, waiting a few moments, re-connecting and waiting again for 3 or 4 minutes, then switching on box from standby mode. It takes a little time so be patient.

 

John Lloyd 

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