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Posts: 1
Joined: ‎07-11-2012

Can't get online?

Hi,have just had my sky broadband laptop has found the connection but windows is unable to find a certificate to log on,it also say's for status validating identity?

could anyone please help.

Retired Staff Member
Posts: 3,854
Joined: ‎19-10-2012

Re: Can't get online?

Hi Graham,


Thanks for taking the time to post and welcome.


Sorry to see you are having these issues, have you tried to uninstall and reinstall the wireless drivers on the laptop



Posts: 1
Joined: ‎15-11-2012

Re: Can't get online?

Hi, can anyone help please. I have just move broadband suppliers to sky and my activation date was yesterday my wireless connection keeps showing 'validating Identity' and will not connect, I have no problems connecting using the cable, I also have a message of 'windows unable to fine certificate etc..' I have no idea how to get past this! I have uninstalled the adapter and reinstalled it but it still has the above problems. Strangely the kids xbox has connected with no problems!!!



Posts: 3,656
Joined: ‎20-08-2012

Re: Can't get online?

Hi Tracey+Everett,


Welcome to the Community and thanks for your post.


Have a look at our steps for setting up a wireless adaptor to see if this can help.


Please come back to us and let us know how you get on.



New Viewer
Posts: 1
Joined: ‎23-07-2013

Re: Can't get online?

Download service pack 3 from windows, worked for me