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Getting There
Footymad27
Posts: 2
Joined: ‎17-11-2013

Can't access sky email

I haven't been on my email since the change to yahoo and now when I try to log in I get asked if I want to allow yahoo to increase storage space from my ipad. It asks this 3 times and it doesnt matter if I say yes or no it goes on to the main page but doesnt show anything just the timer circle thing and thats it.

I'm locked out of my twitter account and the emails are going here so I really need to access it, any ideas?

Thanks
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Getting There
Mumofotis
Posts: 5
Joined: ‎01-01-2013

Re: Can't access sky email

Come on Sky have you not even got someone looking at these queries?

If no one on the forum can answer I would expect something from Sky.
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Staff
Natasha-B
Posts: 1,431
Joined: ‎23-10-2013

Re: Can't access sky email

Hello Footymad27,

 

Thanks for post.

 

Sorry to see your Sky Yahoo Mail is not working. Are you able to log into My Sky OK? Do you know if you accepted the terms and conditions for Sky Yahoo Mail?

 

 

If you can get back to me when you have a moment I will be able to assist you further.

 

Thanks,

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Getting There
Footymad27
Posts: 2
Joined: ‎17-11-2013

Re: Can't access sky email

I can log on to my sky ok. I didnt accept the terms as I wasnt using the email address much then. When I try to accept the terms now it just does the same thing as when I try to log in to my email.
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Staff
lainys
Posts: 4,861
Joined: ‎30-04-2011

Re: Can't access sky email

Hello Footymad27,

 

Thank you for replying to Natasha's post.

 

I am sorry to say If the terms and conditions weren't accepted at the time of the transfer to Yahoo! Mail then your old mail would never have been migrated over. The option to do so has been available between from March to June 13.

 

The terms and conditions acted as a trigger for your migration however, As the time has lapsed it is too late to do this. The content no longer exists. 

 

Anything else we can help you with please post again on the relevant board.

 

Kind Regards

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