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Occasional Visitor
Justinb
Posts: 5
Registered: ‎09-08-2011

Re: Broadband Speed very slow under 1mb

I have a similar issue with slow connections. When I had the same BT line with a broadband service from O2 my connection speed was roughly 3Mbps now with sky its roughley 1.5Mbps.

 

My connection stats are (from the master socket):

 

System Up Time: 323:01:48

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN LAN WLAN
MER2744177938020038827496214748364756:57:17
Up650715138098560150132760354968428323:01:48
Up2456705164934702147483647207761274323:01:29
ADSL Link Downstream Upstream Connection Speed Line Attenuation Noise Margin
1535 kbps604 kbps
64.0 dB38.4 dB
9.0 dB12.6 dB

 

 

What do I need to get sky to alter my noise margin.

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Visitor
Mand0086
Posts: 3
Registered: ‎11-08-2011

Re: Broadband Speed very slow under 1mb

I usually get 107KB/ sec or below but aren't I entilted to get above that? like 200KB?

How can I improve my speed?

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Occasional Visitor
DaveRose
Posts: 2
Registered: ‎21-08-2011

Re: Broadband Speed very slow under 1mb

Hi.

 

I moved house recently and where i used to get a 1MB/s download rate it has slowed by 40% to 600kb/s.

 

Am wondering why this is the case? I have the same set up as before.

 

System Up Time: 44:08:59

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN LAN WLAN
PPPoA16286262215749038550044:07:57
 15000044:08:59
 2283785170497900468800:09:20
ADSL Link Downstream Upstream Connection Speed Line Attenuation Noise Margin
6141 kbps796 kbps
39.5 db21.1 db
6.3 db11.5 db
Poll Interval: (secs)

 

 

Am wondering if you could shed some light on this.

 

Thanks.


Dave

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Member
TimEdwins77
Posts: 5
Registered: ‎31-08-2011

Re: Broadband Speed very slow under 1mb

I have had my Sky Broadband Unlimited activated 11 days ago and am only getting 0.7Mb/s download speeds. Here are my stats:



ADSL Link Downstream Upstream
Connection Speed 1024 kbps 606 kbps
Line Attenuation 62.5 dB 38.2 dB
Noise Margin 13.9 dB 9.5 dB
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Member
TimEdwins77
Posts: 5
Registered: ‎31-08-2011

Re: Broadband Speed very slow under 1mb

[ Edited ]

After reading more of the forums I've completed the Sky Troubleshooting steps, (checking microfilters, etc), and plugged my router into the BT Test socket but nothing has improved really:

 

http://www.speedtest.net/result/1460393344.png

 


ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin

761 kbps561 kbps
62.5 dB38.1 dB
10.1 dB11.5 dB
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Occasional Visitor
cocochinois
Posts: 1
Registered: ‎18-09-2011

Re: Broadband Speed very slow under 1mb

Router Statistics

System Up Time: 00:21:03

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN

PPPoA2804732640025733114100:20:23
 1526513788011803187500:21:03
 1912315466020467120700:20:15

ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin

896 kbps448 kbps
53.5db31.5db
8.3db16.0db
Poll Interval: (secs)

 I have just made a copy of my broadband statistis and as you can see it's very very slow. I have had my installation checked twice and all materiels, cables, PC and software are very recent - Windows 7 64bits - up to date and are working perfectly fine. The ADSL filter has been changed for a new one. So now my question : it's still not working fine with several interruption at peak time. I do not download music of files or pic. I am just browsing the internet and checking my email. What not just saying that I can only be provided with cr-- because I am living nearby a town but not in a town.

thanks for the info

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Community Coordinator
Malcolm-M
Posts: 8,480
Registered: ‎21-10-2010

Re: Broadband Speed very slow under 1mb

Hi cocochinois, what estimated access line speed (EALS) did sales or our web site advise your line should support?

 

If you are having problems with your speed please try the troubleshooting here. If this does not help I would advise trying your router in your test socket if you have one, or in the master socket on it's own if you don't, with a different filter and posting the router statistics you see there along with the statistics from your current configuration.

master socket with microfilter

If you have a horizontal split across your master socket as shown in the picture just above the microfilter then you should have a test socket. Remove anything you have plugged in to the socket then undo the two screws and gently remove the bottom half of the faceplate (it may have wires attached to the back). You should then see the test socket in the bottom right corner. If the faceplate is one piece of plastic then you don't have a test socket so don't attempt this.


To get the full router statistics go to http://192.168.0.1 then log in with admin and sky and click on show statistics.

Malcolm-M
Community Coordinator
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Visitor
flumpy
Posts: 3
Registered: ‎20-09-2011

Re: Broadband Speed very slow under 1mb

Hi I also have a poor connection,im on the unlimited broadband package,I have changed my microfilters,my router is plugged into the master socket,ive done the trouble shooting but still have a poor connection.Here are my stats if someone could have a look please,thanks

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN LAN WLAN
PPPoA2475437524015974101100:21:40
100M/Full435933310203760300:23:55
11M/54M4270828610041603154600:23:43
ADSL Link Downstream Upstream Connection Speed Line Attenuation Noise Margin
1020 kbps606 kbps
46 db30 db
15 db16 db
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Community Coordinator
LauraMac
Posts: 6,233
Registered: ‎20-12-2010

Re: Broadband Speed very slow under 1mb

Hi flumpy, 

 

Welcome to the forum and thank you for posting your stats, you've mentioned that they have been taken from your master socket, does your master socket look like the socket below, if so can you please unscrew the faceplate and connect only the microfilter and broadband and re post your stats, as this will allow us to see if the speed will improve 

 

openreachTestSocket.jpg

LauraMac
Community Coordinator
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Visitor
flumpy
Posts: 3
Registered: ‎20-09-2011

Re: Broadband Speed very slow under 1mb

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN LAN WLAN
PPPoA6689597698930644402041:59:09
100M/Full2487391700260199121642:01:24
11M/54M5640575354350219949742:01:12
ADSL Link Downstream Upstream Connection Speed Line Attenuation Noise Margin
1020 kbps606 kbps
47 db29 db
14 db15 db

 

Hi,thanks for the reply,yes I do have the same master socket as shown,I have plugged the micro filter into the test socket and the above are the stats.I have noticed that Sky have set my speed to 1mb limit,where as before i had up to 3mb,this is a bit of a joke.It takes ages to download anything as for playing online games they lag all over the place,any advice please,thanks

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Community Coordinator
LauraMac
Posts: 6,233
Registered: ‎20-12-2010

Re: Broadband Speed very slow under 1mb

Hi flumpy, 

 

There isn't much of a difference between your master and test socket stats. As your noise margin is 14db then we should be able to improve your speed in order to have this done you would need to contact us 

LauraMac
Community Coordinator
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Visitor
flumpy
Posts: 3
Registered: ‎20-09-2011

Re: Broadband Speed very slow under 1mb

Hi,contacted a Sky service agent and he done tests on the line and has now put it back up to 3mb,thanks for all your help.

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Occasional Visitor
MarcRed5
Posts: 1
Registered: ‎22-09-2011

Re: Broadband Speed very slow under 1mb

I was getting speeds of .5mb, finally called Sky to have the line reconfigured (my noise margin was 12.1). Only took a minute to for Sky to change and now getting speeds of over 4mb.

 

Very happy with Sky's service - thanks!

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Visitor
webba91
Posts: 2
Registered: ‎25-09-2011

Re: Broadband Speed very slow under 1mb

[ Edited ]

can you help  its really slow 

 

 

 

 

Firmware Version

V2.02.44
 

ADSL PortMAC AddressIP AddressNetwork TypeIP Subnet MaskGateway IP AddressDomain Name Server

LAN PortMAC AddressIP AddressDHCPIP Subnet Mask 
00:24:b2:47:5a:ea
192.168.0.1
On
255.255.255.0
 

ModemADSL Firmware VersionModem StatusDownStream Connection SpeedUpStream Connection SpeedVPIVCI

7.03.01.66
Connected
1888 kbps
416 kbps
0
38
 

Wireless PortName (SSID)RegionChannelWireless APBroadcast Name

 
Europe
11
Enabled
Enabled
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Community Coordinator
Malcolm-M
Posts: 8,480
Registered: ‎21-10-2010

Re: Broadband Speed very slow under 1mb

[ Edited ]

Hi webba91 ,what line speed were you given by sales or our Web site (estimated access line speed)? If you are having problems with your speed please try the troubleshooting here. If this does not help I would advise trying your router in your test socket if you have one, or in the master socket on it's own if you don't, with a different filter and posting the router statistics you see there along with the statistics from your current configuration.

master socket with microfilter

 

If you have a horizontal split across your master socket as shown in the picture just above the microfilter then you should have a test socket. Remove anything you have plugged in to the socket then undo the two screws and gently remove the bottom half of the faceplate (it may have wires attached to the back). You should then see the test socket in the bottom right corner. If the faceplate is one piece of plastic then you don't have a test socket so don't attempt this.


To get the full router statistics go to http://192.168.0.1 then log in with admin and sky and click on show statistics.

Malcolm-M
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.