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Runner
Posts: 1
Joined: ‎27-01-2011
Accepted Solution

Blue Screen on HD Box

My TV/Sky was working fine. Although after turning it on the other morning, I had just a blue screen. I am still able to watch recorded programmes on the planner but no TV as it is being aired.

 

Does anyone know what the problem could be?

 

 

Staff
Posts: 2,874
Joined: ‎21-10-2010

Re: Blue Screen on HD Box

Hi Bex16,

 

I'm not sure what is causing this issue but I would recommend trying a planner rebuild first to see if it will bring the picture back.

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All Replies
Staff
Posts: 2,874
Joined: ‎21-10-2010

Re: Blue Screen on HD Box

Hi Bex16,

 

I'm not sure what is causing this issue but I would recommend trying a planner rebuild first to see if it will bring the picture back.

Runner
Posts: 1
Joined: ‎25-03-2011

Re: Blue Screen on HD Box

Hi,

 

I've had the same fault this morning, Planner still worked, but Anytime, mini screen and TV wouldn't...

 

I checked through Services, etc and couldn't see any issues, so as last resort, I switched the box off at the mains and left it for half an hour...

 

When I switched it back on at the mains, I left it for 5 minutes, and then switched it on by pressing the Sky button on the remote, now it's working Smiley Very Happy

Camera Operator
Posts: 447
Joined: ‎04-11-2010

Re: Blue Screen on HD Box

These Blue Screens are a reported problem with the current software - only solution is a reboot.

If you agree with what I've posted or I've been able to help you - please add a kudo (pink button left of post) Thanks.